Administrator with Care Apprentice

Care Support

Essex, RM3 9JN

Closes in 4 days (Monday 27 January at 11:59pm)

Posted on 9 January 2025


Summary

As a Care and Support admin, you would be helping to maintain up-to-date computer and manual records and to aid all operational and office procedures. You will be assisting in all aspects of the day-to-day running of the office including but not limited to filing, answering the phone, recruitment and drafting reports/emails.

Training course
Business administrator (level 3)
Hours
Monday – Friday 9am-5pm.

34 hours a week

Possible start date

Tuesday 1 April

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • To ensure the day-to-day operation of Care Support’s office facilities
  • To carry out all office administrative tasks, including filing of reports and documents, photocopying and answering the telephone
  • Supporting with Interviewing and vetting of applicants for employment with Care Support based on Care Support’s policies and procedures
  • To manage Care Support’s Quality Documentation System in accordance with document control procedures
  • Assisting with maintaining and updating records onto the rostering software of funders, customers and care workers as required
  • Answering the telephone and directing all calls as appropriate
  • All administrative tasks that are required for the business to operate on an effective and efficient level
  • Helping all Care Support office staff with any of their duties as and when required
  • Typing and preparing letters, graphs, PowerPoint presentations, communications and any external newsletters
  • Preparation of reports as required
  • Data inputting of timesheets using the Care Support computer system
  • Dealing with payroll and invoice queries where appropriate
  • Collating timesheets with invoices
  • Upholding communication processes and maintaining staff and client confidentiality
  • Adhering and implementing Care Support policies and procedures
  • Maintaining and organising an effective archiving system in line with retention policy and GDPR laws
  • Provide a high-quality standard of care to customers living in their own homes within an Extra Care environment
  • Enhance the wellbeing of service users by assisting with differing aspects of their daily living. This can include personal care which may include the following: helping to get up in the morning and go to bed in the evening, dressing and undressing, washing, bathing, personal grooming, continence management and personal hygiene
  • Domestic duties including changing bed linen, assisting with laundry, cleaning kitchen, bathroom, vacuuming and dusting
  • Preparing or assisting with the preparation of meals, snacks and drinks, in accordance with their likes, dislikes, nutritional needs or cultural requirements
  • Promote and maintain physical independence of service users by correctly using mobility aids when needed as well as using moving and handling equipment safely and correctly
  • Develop a rapport with service users and cultivate a safe and supportive relationship
  • Support with their health needs as required, e.g. supporting the service user in taking medication and keeping a clear and accurate record of your visit including medication charts

 

Where you’ll work

Care Support Office

Paines Brook Court

Harold Hill

Essex

RM3 9JN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BARKING AND DAGENHAM COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will be required to attend Barking & Dagenham College one day a week for day release.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

Other requirements

We will run a full DBS and require 2 professional or 1X professional and 2X character references. Applicant who is successful will need to attend 2 full day induction before starting and will have to complete their E-learning. This is Administration role but we do expect all our staff to have care knowledge and training will be provided. We are very person centered.

About this company

About Company Care Support has been providing care and support to people for over 20 years. Originating in the homecare sector, Care Support have now developed into a specialist extra care provider, delivering personalised care and support to over 800 units of extra care in the South East and continuing to grow. We passionately believe in the benefits of extra care and stimulate vibrant community hubs to allow the people we care for to enjoy their life and remain active.

After this apprenticeship

Potential progression within the company.

Ask a question

The contact for this apprenticeship is:

BARKING AND DAGENHAM COLLEGE

The reference code for this apprenticeship is VAC1000295546.

Apply now

Closes in 4 days (Monday 27 January at 11:59pm)

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