Hull City Council - Independent Reviewing Service Office Apprentice

Kingston upon Hull City Council

Hull, HU7 5BZ

Closes in 15 days (Sunday 26 January at 11:59pm)

Posted on 9 January 2025

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Summary

This job role entails working in the reception area, meeting and greeting professionals and family members in the reception area and will include some general office duties. It is the role of the team to support families during very difficult times whilst ensuring the safety and mental well-being of children involved.

• Annual wage: £12,313.60 a year

  Minimum wage rates (opens in new tab)

  Wages paid monthly.

• Training course: Business administrator (level 3)
• Hours: Monday - Friday, shifts to be confirmed.

  37 hours a week

• Possible start date:

  Monday 10 February

• Duration:

  1 year 6 months

• Positions available:

  1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

    The role will consist of:

•    Answering and screening telephone calls
•    Covering the generic inbox
•    Data inputting and using spreadsheets to analyse data
•    Distributing confidential information relating to Looked After Childrens Reviews and Child Protection Conferences
•    Booking meeting rooms and equipment 
•    Organising refreshments for meetings 
•    Offering a front-of-house reception service 
•    Sending out and creating invites, consultation documents and Microsoft Teams links for meetings
•    Ordering stationary, equipment and services
•    Ordering and receipting orders 

Where you’ll work

Unit 9

Grampian Way

Bransholme

Hull

HU7 5BZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

KINGSTON UPON HULL CITY COUNCIL

Your training course

Business administrator (level 3)

Equal to A level

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

• Advanced Business Administration Level 3
• Level 2 Functional Skills in maths and English (if required)
• Delivery method and location of training to be confirmed
• End-Point Assessment (EPA)

Requirements

Desirable qualifications

GCSE or equivalent in:

• English and Maths (grade A-C / 7-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Time Management

Other requirements

- The job role will include working with highly sensitive and confidential information - Callers are mainly from professionals from the Board’s partner agencies, although occasional ones from the public can be quite challenging and will need to be dealt with calmly and professionally.

About this company

Hull City Council Social Services is a 60 strong team made up of Social workers and administrative assistants. It is the role of the team to support families during very difficult times whilst ensuring the safety and mental wellbeing of children involved.

http://www.hullsafeguardingchildren.co.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

• Potential future job opportunities for the successful candidate if available

Ask a question

The contact for this apprenticeship is:

KINGSTON UPON HULL CITY COUNCIL

Business Engagement

business.engagement@hullcc.gov.uk

01482 614 157

The reference code for this apprenticeship is VAC1000295427.

Apply now

Closes in 15 days (Sunday 26 January at 11:59pm)

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