Facilities Administration Apprentice

Summary

We are seeking an enthusiastic individual interested in kickstarting a career in Business Administration. This role in Facilities offers a range of scheduled tasks can readily change at short notice to meet demand. Ensuring all day-to-day facilities focused tasks and requirements are scheduled, prioritised and completed.

Annual wage

£19,000 a year

Minimum wage rates (opens in new tab)

6 monthly salary increments subject to qualification progression and in-work performance

Training course

Business administrator (level 3)

Hours

Monday to Friday, 8:45am – 5pm, with 1 hour lunch, (36.25 hours per week)

36 hours 15 minutes a week

Possible start date

Monday 3 March

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This role in Facilities offers a range of responsibilities in a fast-paced environment where scheduled tasks can readily change at short notice to meet demand. It also offers a range of exposure across the organisation. You’ll be working closely with the Facilities Engineer, ensuring all day-to-day facilities focused tasks and requirements are scheduled, prioritised and completed.

Working at The Cambridge and engaging with your Business Administration studies will enable you to gain the essential skills required to plan, implement and evaluate admin activities, and upon successful completion, you will be a Level 3 Business Administrator with valuable experience of working within financial services.

· Everyday admin tasks, emails, invoicing & data entry

· Collaborating with the Facilities Engineer to organise, prioritise & schedule the work for the week/day ahead

· Planning regular site inspection and maintenance

· Liaising with the Facilities Engineer and 3rd party contractors

· Dealing with internal adhoc service calls

· Signposting our internal customers and managing expectations

· Respond to help desk requests from all Society Locations and Team Members. Prioritise workload and tasks alongside the Facilities Engineer to ensure the service provided is always excellent

· Deal with all incoming post and distribute to relevant teams. Process outgoing post

· Keep track of the Society’s stationery expenditure and report to the Facilities Manager on bi-monthly basis

· Maintain the Society’s training matrix to make sure all team members are up to date with all Facilities based training including Health & Safety requirements

· Schedule all planned preventative maintenance visits. Forward plan tasks to ensure key services are maintained in line with contracts, agreements, and service level commitments

· Take day to day responsibility for all matters relating to Facilities admin including ensuring all invoices are processed and submitted for payment in a timely manner

· Respond to helpdesk request and action in the absence of facilities team members, this may include visiting branches and other locations to support with minor manual handling request

· Support the Facilities Manager to ensure the HO building and all branches meet Health & Safety requirements and that facilities comply with all applicable legislation

Where you’ll work

51 Newmarket Road

Cambridge

CB5 8EG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CAMBRIDGE REGIONAL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

L3 Business Administration, via work mentor and Cambridge Regional College.

The Level 3 Business Administrator qualification is for individuals working within a business administration environment. The role of a business administrator is to deliver high quality products and services to the customers of their organisation.

The qualification is an opportunity for you to develop understanding of and skills in a wide range of administrative activities such as information management, event co-ordination and implementing procedures and systems.

Requirements

Essential qualifications

GCSE in:

English (grade 4 or C)
Maths (grade 4 or C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

There will be the occasional requirement to travel to our branches/stores on an adhoc basis. Could you be available to attend our Apprentice Assessment Day in Cambridge on Thursday 20th February 2025?

About this company

The Cambridge is an independent, mutual society which has been integral to the community since 1850. We provide funding for people buying their own homes and are a trusted home for people in a position to save. It is the 13th largest in the UK based on total assets of more than £1.9 billion at Dec 2023. It is a member of the Building Societies Association. We will be celebrating our 175-Year anniversary.

https://www.cambridgebs.co.uk/ (opens in new tab)

After this apprenticeship

Subject to successful completion of the apprenticeship we will work with the apprentice to continue their development within Facilities and encourage further growth within the role.

Ask a question

The contact for this apprenticeship is:

CAMBRIDGE REGIONAL COLLEGE

Camilla

01223 418778

The reference code for this apprenticeship is VAC1000295315.

Apply now

Closes in 23 days (Friday 7 February at 11:59pm)

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