IT Support Apprentice

Summary

As an IT Apprentice, you will work closely with the ICT team to support teaching, learning, and administration through effective IT services. This hands-on role will provide you with training and experience in troubleshooting, network maintenance, and supporting classroom technology.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday - Friday, 8.00am - 4.00pm
36 hours a week
Possible start date: Monday 3 February
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Provide first-line support for equipment, including desktop computers, laptops, tablets, printers, and interactive whiteboards
Monitor and maintain the school’s network, including servers, switches, and wireless systems
Maintain and support classroom technology such as projectors, smartboards, and AV equipment
Manage inventory of ICT equipment, including logging and tracking hardware and software licenses
Participate in structured training to enhance your skills and knowledge

Where you’ll work

Wallasey Village

Wallasey

Merseyside

CH45 3LN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BALTIC TRAINING SERVICES LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

At Baltic Apprenticeships, we do things a little differently. When it comes to our training, our unique approach blends established teaching techniques with cutting-edge technology.
The technical training component of our Level 3 IT Support Apprenticeship is split into six practice-led courses. Each practice-led course is then split into two parts

More training information

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person

Requirements

Essential qualifications

GCSE in:

English (grade 5/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Problem solving skills
Initiative

About this company

Holy Family Catholic Multi Academy Trust comprises 7 schools, including 2 secondary and 5 primary schools, across Wirral and Cheshire. Their mission is to inspire and transform lives through their Catholic faith, trust, respect, innovation, and courage. They are committed to equipping their students with the skills and knowledge they need to succeed, supported by state-of-the-art technology and resources.

https://www.hfcmat.com/ (opens in new tab)

Company benefits

22 days plus bank holidays (holidays to be taken outside of term time) Paid apprenticeship with career progression opportunities. Supportive team environment. Cycle-to-work scheme after probation period.

After this apprenticeship

In this role, you will work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships.

Ask a question

The contact for this apprenticeship is:

BALTIC TRAINING SERVICES LIMITED

Jannat Khanum

Jannat.khanum@balticapprenticeships.com

07456370844

The reference code for this apprenticeship is VAC1000295167.

Apply now

Closes in 16 days (Monday 27 January)

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After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please apply using the link provided.

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