Travel Consultant Apprentice

Summary

Interested in becoming a Travel Consultant? Pure Travel are seeking an Apprentice to join their award-winning team. This exciting opportunity allows you to earn whilst you learn, providing first-hand experience. Duties will include; Meet & greet customers in store, providing a professional warm welcome, handling worldwide holiday enquiries.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Travel consultant (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm, Saturday, 9.00am - 4.00pm. 5 Working days a week will be allocated.
37 hours a week
Possible start date: Monday 10 February
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Supported by senior team members you will:

Meet & greet new and existing customers in store, providing a professional warm welcome.
Handling holiday enquiries, face to face, over the phone and email.
Training and development, this may also include exciting opportunities to attending industry events in the UK and overseas.
Research and explore holiday enquiries using online platforms, reservation agents and email.
Booking clients holidays, providing first class service end to end, using learnt top class selling skills.
Administration in all areas relating to travel.
Providing excellent customer service.
Working towards shop targets and individual KPI's.

Where you’ll work

12 WESTGATE

HALIFAX

HX1 1DJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

A S TRAINING (INTERNATIONAL) LIMITED

Your training course

Travel consultant (level 3)

Equal to A level

Course contents

Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
Sustainability: Adapt working practices to minimise the negative effect on the environment

Your training plan

This apprenticeship forms part of a formal qualification, on successful completion you will achieve a level 3 Travel Consultant qualification that will be added to your digital achievement record.
Functional Skills in English and maths if required.
Working with our chosen training provider you will be assigned a specialist travel assessor who be working closely with you throughout your apprenticeship to ensure you have a robust, enjoyable, and enriching journey.
Training will be carried out online/face to face both individually and as part of a classroom, to ensure you have an enhanced experience.
You will be assigned 6 hours a week in the workplace to spend towards your qualification with full support from your manager and assessor.

Learning first hand from specialist and peers you can become a fully fledge Travel Consultant in little over a 12-month period

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths & English (grade C / 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Attention to detail
Customer care skills
Administrative skills
Team working

About this company

Pure Travel have over 100 years of combined experience working in the travel industry, recognised as one of the UK's top independent travel stores, Pure Travel continue to stand out from the crowd. Providing bespoke holiday packages for business and leisure clients fully ABTA protected.

https://mypuretravel.co.uk (opens in new tab)

After this apprenticeship

On successful completion of the Travel Consultant Level 3 Apprenticeship, you may be offered the opportunity to complete a further qualification that will enhance your skill set, Sales Executive Level 4
Next steps will be discussed in your 1-2-1's

Ask a question

The contact for this apprenticeship is:

A S TRAINING (INTERNATIONAL) LIMITED

info@as-training.co.uk

The reference code for this apprenticeship is VAC1000295090.

Apply now

Closes in 20 days (Saturday 1 February at 11:59pm)

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