Apprentice Customer Service Administrator
NETTLEHAM MEDICAL PRACTICE
LINCOLN, LN2 2RS
Closes in 27 days (Wednesday 5 February at 11:59pm)
Posted on 8 January 2025
Contents
Summary
We are looking for two bright, enthusiastic Apprentice Administrators to join the Nettleham Medical Practice team who will provide a first point of contact for patients and visitors in a busy medical practice and provide general administrative assistance to the practice team.
- Annual wage
-
£12,313.60 a year
Minimum wage rates (opens in new tab)
The pay may be negotiated and may rise after a probation period has been successfully completed.
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday, hours/working days to be confirmed with the appointed candidate.
37 hours a week
- Possible start date
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Monday 17 February
- Duration
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1 year 3 months
- Positions available
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2
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Duties will include, but will not be limited to:
- Assist and direct patients on the telephone or face-to-face in a courteous, efficient and effective way
- Take and distribute messages safely and efficiently
- Process appointment requests and use the electronic clinical system to book appointments
- Assist with incoming posts and direct them to the necessary person
- Assist with scanning medical correspondence
- Data entry to the electronic clinical system
- Photocopying and scanning of forms, registration packs and leaflets
- Generate repeat prescription requests
Where you’ll work
14 LODGE LANE
NETTLEHAM
LINCOLN
LN2 2RS
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LINCOLN COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
The successful candidate will work towards achieving their Apprenticeship Standard in Customer Service Practitioner Level 2
The programme is mainly work-based, with the requirement of College attendance once a month. The candidate will receive support and guidance from a dedicated work-based trainer throughout the apprenticeship. The candidate will complete all learning at their place of employment or College, within their contracted working hours
Course outline:
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade A*/9 – C/4)
- Maths (grade A*/9 – C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
The successful candidate must wear a uniform and name badge. Due to the nature of the role, a DBS check is required.
About this company
We are a semi-rural practice with two sites; Nettleham Medical Practice and Cherry Willingham Branch Surgery. Our Doctors and staff pride ourselves in delivering the highest standard of care to patients in Nettleham and its surrounding villages.
After this apprenticeship
This could result in advancement opportunities for the reception or administration teams within the practice.
Ask a question
The contact for this apprenticeship is:
LINCOLN COLLEGE
Margaret in the Apprenticeships Team
apprenticeships@lincolncollege.ac.uk
01522876284
The reference code for this apprenticeship is VAC1000295050.
Apply now
Closes in 27 days (Wednesday 5 February at 11:59pm)
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