Travel Consultant Apprentice (Salary £7.55 - £10.00 per hour) – Find an apprenticeship

Summary

An amazing opportunity where you will be selling a range of product and services to all holiday destinations. Ensuring the customer experience is seamless from the initial booking to departure by building a personal portfolio ensuring excellent customer service is always provided and all work is completed in a timely and accurate manner.

Annual wage

£15,704 a year

Minimum wage rates (opens in new tab)

Salary is between £7.55 and £10.00 per hour depending on skills and experience

Training course

Travel consultant (level 3)

Hours

Role will sometimes require evening, bank holiday and weekend working. Shifts to be confirmed.

40 hours a week

Possible start date

Sunday 16 February

Duration

1 year 3 months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Main Responsibilities:

To ensure an excellent standard of customer service is always provided over phone, emails and all other communication channels.
To sell and book holidays from telephone and social enquiries from a wide range of medias and establishing the customers travel needs to provide the right product and destination.
Maximise all sales opportunities through, switch selling, up-selling, and offering holiday extras through customer interaction.
Develop expert travel advice on all product and destinations.
To take client payments/balances and process correctly.
Proactively identify, take ownership, and resolve customer queries in a timely manner.
Follow up all sales opportunities by conducting call backs to customers.
Build rapport with clients to ensure customer satisfaction and repeat business.
Achieve all monthly key KPI's and targets.
Support all promotional and marketing activities

Company Benefits:

Employee assisted programme after successful completion of 6 month probationary period.
Birthday and long service awards.

Where you’ll work

Amber Court William Armstrong Drive

Newcastle Business Park

Newcastle Upon Tyne

NE4 7YA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DAMAR LIMITED

Your training course

Travel consultant (level 3)

Equal to A level

Course contents

Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
Sustainability: Adapt working practices to minimise the negative effect on the environment

Your training plan

Level 3 Travel Consultant Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English (grade 4/C and above)
Maths (grade 4/C and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Logical
Team working

Other requirements

***Role will require evening, bank holiday and weekend working when required*** Damar is committed to safeguarding and promoting the welfare of our apprentices and expects our employer partners to share this commitment and to take appropriate steps to ensure that learning takes place in a safe, healthy and supportive environment.

About this company

Broadway Travel are an independent travel agent with over 90 employees. They have been operating since 1948 selling cruise, Luxury and package holidays which can be carefully created to suit the customers needs. Broadway Travel are on a mission to spread our message of more holiday, less work far and wide and are currently on the lookout for the right individuals to help them do that. Employees have a voice and the opportunity to shape the future of the business. Their dedicated teams ensure we are a relaxed, light-hearted and fun place to work with strong core values.

https://www.broadwaytravel.com/ (opens in new tab)

After this apprenticeship

An opportunity to become an established "Travel Sales Consultant" with Broadway travel - benefits include WFH (working from home), uncapped commission, additional holidays based on service, potential travel opportunities, educational tours for training, training with external suppliers (P&O for example).

Ask a question

The contact for this apprenticeship is:

DAMAR LIMITED

Sabina Adam

Sabina.Adam@damartraining.com

07566 289 979

The reference code for this apprenticeship is VAC1000294769.

Apply now

Closes in 29 days (Thursday 6 February)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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Travel Consultant Apprentice (Salary £7.55 - £10.00 per hour)

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