Apprentice Travel Consultant - Catterick

HAYS TRAVEL LIMITED

Catterick Garrison, DL9 3EN

Closes on Saturday 31 May

Posted on 3 January 2025

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Summary

Hays Travel apprenticeships are an exciting and credible alternative to other educational routes, where you will still continue your studies working towards a nationally recognised apprenticeship programme. Alongside valuable on-the job experience, you’ll also get a salary at the end of every month!

Annual wage
Competitive

Minimum wage rates (opens in new tab)

Apprentice salary will meet minimum wage

Training course
Travel consultant (level 3)
Hours
Days and shifts are to be confirmed.

37 hours 30 minutes a week

Possible start date

Monday 28 July

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Whilst beginning to learn about the business and how we operate, you will be provided with ongoing training and support to help develop your customer service and selling skills. You will learn how to adapt to working within a fast paced sales environment, gain travel product knowledge and develop confidence and flair which will enable you to meet customer’s needs.

This apprenticeship is perfect to develop your passion for travel. Working in the sales division requires hard work, excellent customer service skills and a firm grasp on product knowledge. With a positive and results driven attitude, you will recommend a range of holiday experiences and ancillary products with a view to achieving your individual and team sales targets. You will also be focussed towards completing the apprenticeship programme with the determination to be successful in your role.

Duties:

  • Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
  • Carry out transactions, using a range of reservation and booking systems
  • Respond positively and imaginatively to customers’ requirements, demonstrating an enthusiasm to inspire and delight them

Where you’ll work

Unit E

Richmondshire Walk

Catterick Garrison

DL9 3EN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HAYS TRAVEL LIMITED

Your training course

Travel consultant (level 3)

Equal to A level

Course contents
  • Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
  • Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
  • Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
  • Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
  • Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
  • Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
  • Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
  • Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
  • Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
  • Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
  • Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
  • Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
  • Sustainability: Adapt working practices to minimise the negative effect on the environment

Your training plan

Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.

  • You will work towards a Level 3 Travel Consultant Apprenticeship, including Functional Skills in English and maths if required

Requirements

Essential qualifications

GCSE or equivalent in:

  • GCSE (grade 4 - 9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Passion for Travel industry

About this company

Our head office is home to over 500 employees and is the hub of our activity.

https://www.haystravel.co.uk/careers/apprenticeships (opens in new tab)

After this apprenticeship

We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice.

Ask a question

The contact for this apprenticeship is:

HAYS TRAVEL LIMITED

The reference code for this apprenticeship is VAC1000293906.

Apply now

Closes on Saturday 31 May

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

For more information about Hays Travel visit our website.