Business Administration Apprenticeship

Summary

We are very committed with our responsibilities if you would like to work for a company that follows the below - Apply Now! East Durham Medical Group: E – Every Patient Counts D - Delivering quality care, embracing change M - Multi-skilled continuing care to support patient wellbeing G – Grounded in our community

Annual wage

£12,480 a year

Minimum wage rates (opens in new tab)

Pay will be increased after 12 months

Training course

Business administrator (level 3)

Hours

Monday - Friday 8:30am - 5pm

37 hours 30 minutes a week

Possible start date

Tuesday 21 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

MAIN DUTIES AND RESPONSIBILITIES

1. Greet patients and visitors to the practice.

2. Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system.

3. Ensure that patients are effectively signposted into appropriate slots as per protocol and clinician specification

4. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.

5. Signpost all requests appropriately and accurately in a time-managed manner

6. Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols.

7. Respond and/or redirect all patient and visitor requests accordingly.

8. Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.

9. Registration of new patients onto the computer system.

10. Advise patients of relevant charges for private services, accept payment and issue receipts for same.

11. Ensure correspondence, reports, results etc. are filed electronically in correct patient record.

12. Ensure reception and waiting areas are kept neat and tidy

13. Re-stocking of information leaflets/stationary ordering as appropriate

14. Undertake administration tasks as allocated on rota organised by Senior Receptionist.

15. Check emails on a daily basis.

16. Regularly check messages/notifications on SystmOne to check everything has been actioned

17. Action start and end of day procedures as directed by Senior Receptionist.

18. As well as the reception team there is a need to work closely with GPs, nursing and office staff to ensure the smooth running of the practice, reporting any problems

19. Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).

21. Amalgamation of new patient records.

22. Check all consulting rooms daily for scripts and any shredding waste.

23. This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.

24. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures

Where you’ll work

Sea View Medical Centre

Fourth Street

Horden

Peterlee

SR8 4LD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JUNIPER TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

NVQ L3 Business Administration
Maths and English functional skills training if necessary, delivered online in 1 hour slots on a weekly basis
Dedicated Juniper skills coach for on-the-job training

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C,4 or FS level 2)
Mathematics (grade C,4 or FS level 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Analytical skills
Logical
Creative
Initiative
Non judgemental
Patience

About this company

East Durham Medical Group has 6 sites.

https://www.eastdurhammedicalgroup.co.uk/ (opens in new tab)

After this apprenticeship

For the right candidate the progression will be full-time employment.

Ask a question

The contact for this apprenticeship is:

JUNIPER TRAINING LIMITED

Neil Shakespeare

neil.shakespeare@junipertraining.co.uk

07923219046

The reference code for this apprenticeship is VAC1000293491.

Apply now

Closes in 25 days (Monday 20 January at 11:59pm)

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