Apprentice Property Administrator/Receptionist

Summary

This is an exciting opportunity to work in the property sector as a administrator/receptionist, undertaking basic admin duties to fulfill office requirement whilst working towards a Level 3 Business Admin qualification.

Annual wage

£15,210 a year

Minimum wage rates (opens in new tab)

£7.80 per hour

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm with 30 minutes lunch break.

37 hours 30 minutes a week

Possible start date

Saturday 1 February

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Assisting with customer walk-ins queries
Opening mail, stamping and saving to public file
Answering all telephone calls
Dealing and redirecting all admin e-mails
Operating telephone (day/night mode)
Switch log – end of day
Franking mail and posting each day
Ensure all keys are correctly put away at the end of the day. Locked safely and appropriately
Ensuring the office is presentable at all times
Ordering stationery
Organise photocopier repairs/replacement toner
Selling of fobs for developments - car park and entry
Maintain filing system and ensure current tenants are in the active file and archive old tenancies files

Car Parking:

Allocating spaces
Issuing permits
Drawing up contracts

Block Management:

Ensuring all contractors attend sites at the agreed date stated in agreements
Ensuring all meter reads are taken and given to all clients (that have requested) on a weekly basis
Ensure all landlord reads are taken on a monthly basis and given to the accounts department in head office
Forwarding any reports of internal issues on blocks to the correct people- may be an external landlord - and ensuring these issues are closed in a timely manner
Ensure all PAT testing is carried out monthly and certificates have been received

Where you’ll work

The Atrium, 20 Wollaton Street

Nottingham

NG1 5FW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DERBY BUSINESS COLLEGE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Admin qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7
You receive 20% off the job training during this apprenticeship which is included in your weekly working hours

Requirements

Essential qualifications

GCSE in:

Maths & English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Customer care skills
Administrative skills
Team working
Initiative

About this company

We are a family run independent property management company having over 10 years’ experience in the management of both City centre apartments and country located houses. We have the benefit of managing some of the buildings in which the apartments are located and have had experience of managing larger residential blocks which give us a head start in providing a quality service. Our main aim is to provide a stress free experience for both the tenant and the landlord and make it a smooth transition into your new home or finding your new tenant.

https://www.truelovelettings.co.uk/ (opens in new tab)

Company benefits

On site parking, private healthcare, friendly environment, paid holidays

After this apprenticeship

Full-time administrator position

Ask a question

The contact for this apprenticeship is:

DERBY BUSINESS COLLEGE LIMITED

Catherine

cat@dbc-training.co.uk

07508821784

The reference code for this apprenticeship is VAC1000293311.

Apply now

Closes in 24 days (Wednesday 15 January at 11:59pm)

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