Medical Receptionist Apprentice

Summary

An exciting opportunity has become available for an apprentice receptionist. We are looking for an enthusiastic and motivated individual with excellent IT, verbal and written communication skills to join our friendly reception team. We look for people who are warm, friendly and approachable with a reassuring smile for every patient.

Annual wage: £15,652 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Shifts to be confirmed on appointment. Hours will be between 8.00am - 6.00pm, Monday - Friday.
37 hours a week
Possible start date: Monday 3 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Maintaining and monitoring the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Read code data on EMIS
Photocopy documentation as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into the patient’s healthcare records as necessary
Manage all queries as necessary in an efficient manner including EMIS tasks and emails
Complete and log the daily fridge temperature and monthly data logging on TeamNet
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested

Where you’ll work

CHURCHFIELD SURGERY

IBURNDALE LANE

SLEIGHTS

WHITBY

YO22 5DP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CRAVEN COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
Functional Skills English and Maths if required
It will involve a combination of on and off the job training in the workplace
You will have monthly mentoring and guidance at work from a Craven College Learning & Development Advisor alongside monthly online sessions
After 18 months you will be entered to undertake an End Point Assessment, to complete your Apprenticeship
The End Point Assessment will comprise of a Project, a Knowledge Test, and a Presentation/Interview with the assessor
More information on course content and assessment methods will be discussed at interview

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4 or above)
Maths (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Initiative
Patience
Clear, polite telephone manner
Motivated
Sensitive and empathetic

Other requirements

Start date is negotiable.

About this company

The practice formed as a result of a merger in April 2011. There are two surgeries, a main surgery in Sleights and a branch surgery in Sandsend. Both of the surgeries carry on the traditions and philosophies of the two previous seperate practices which have been serving the area for many years. Although both of the practices have been around since the early days of the NHS, the current Churchfield Surgery was purpose built over 25 years ago while the branch surgery in Sandsend has been in operation for more than 30 years, however this has recently been redeveloped in 2016. The Practice is proud to serve Sleights and Sandsend as well as Whitby and its surrounding villages. Take a look at their website to find out more!

https://sleightsandsandsendmedicalpractice.nhs.uk/ (opens in new tab)

After this apprenticeship

Successful completion of this Apprenticeship can lead to a permanent full time position with the organisation

Ask a question

The contact for this apprenticeship is:

CRAVEN COLLEGE

Apprenticeship Team

apprenticeshipsscarborough@craven-college.ac.uk

01723588072

The reference code for this apprenticeship is VAC1000293306.

Apply now

Closes on Friday 31 January

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