Customer Service Account Administration Apprentice

Summary

Do you thrive in a fast-paced, forward-thinking environment? If so, we have an incredible opportunity for you to become a key player in our mission to revolutionise waste management!

Annual wage

£17,550 a year

Minimum wage rates (opens in new tab)

pay based on £9.00per hour

Training course

Business administrator (level 3)

Hours

Monday - Friday 9.00am - 5.00pm.

37 hours 30 minutes a week

Possible start date

Monday 13 January

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Responding to Customer Inquiries: Addressing customer inquiries, concerns, and complaints via phone, email, chat, or in person.
Providing Product/Service Information: Offering detailed information about products or services, including pricing, availability, and features.
Resolving Customer Issues: Investigating and resolving customer problems, which may include issuing refunds, arranging returns, or escalating issues to the appropriate department
Processing Orders: Raise customer sales orders and supplier purchase orders on our internal system, ensuring all data entered is accurate
Maintaining Customer Records: Updating and maintaining accurate customer information and interaction records in the company's database
Handling Customer Feedback: Collecting and documenting customer feedback to identify areas for improvement and make recommendations for product or service enhancements
Upselling and Cross-selling: Identifying opportunities to upsell or cross-sell products or services to customers based on their needs and preferences
Following Up with Customers: Following up with customers to ensure their issues are resolved satisfactorily and to gather feedback on the customer service experience

Where you’ll work

National Customer Support Centre

Richard Annand VC House

Unit 18 Belmont Industrial Estate

Durham

DH1 1TH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WOODSPEEN TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Blended online learning
Support from Business Administration Skills Tutor
All training done on site (place of employment)
You will be allocated 20% of your working week for 'off the job training'

More training information

Training Provider: Woodspeen Training
Business Administrator level 3 qualification
Training schedule has yet to be agreed
Details will be made available at a later date

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Desirable qualifications

GCSE in:

I.T. (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
• Passion:

Other requirements

We are based on an Industrial Estate in a semi-rural location (3 First Avenue, Sherburn in Elmet, Leeds, North Yorkshire LS25 6PD. Transport is relatively sparse - there is a railway station approx. 1/4 mile away/10 min. walk and limited buses. Own transport is therefore desirable.

About this company

At Waste Experts, we're not just a company; we're visionaries on a mission to change the way the world thinks about waste. We are at the forefront of innovation in the waste management industry, driving sustainable solutions that transform waste into opportunities for a greener, cleaner planet. Our commitment to excellence, environmental stewardship, and cutting-edge technology sets us apart as leaders in the field. Our mission is simple yet profound: to revolutionise waste management. We firmly believe that waste should not be seen as a problem but as a valuable resource waiting to be unlocked. We are dedicated to providing innovative solutions that reduce waste, lower environmental impact, and bring economic benefits to our clients

https://wasteexperts.co.uk/ (opens in new tab)

Company benefits

• Career Growth: Benefit from professional development / training opportunities and the potential for advancement in a rapidly expanding industry. • Competitive Compensation: A competitive basic salary plus an annual company profit share bonus.

After this apprenticeship

Potential for progression within the company once apprenticeship completed.

Ask a question

The contact for this apprenticeship is:

WOODSPEEN TRAINING LIMITED

Lesley Miller

lesley.miller@woodspeentraining.co.uk

07518 909857

The reference code for this apprenticeship is VAC1000292794.

Apply now

Closes in 20 days (Friday 10 January)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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