Sales Support Administrator Apprentice

Summary

We are actively looking for an enthusiastic and confident Sales Administrator Apprentice to join our growing team. This is a great opportunity for an enthusiastic and eager to learn individual as well as a fantastic chance to start your career in Business!

Annual wage: £18,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 08:30 - 17:30 hours daily (40-hour a week) - unpaid lunch break. An apprenticeship includes regular training with the college therefore a percentage your working hours will be spent training or studying.
40 hours a week
Possible start date: Monday 10 February
Duration: 2 years
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The successful candidate will be providing inside sales support to our Field Sales Team, managing customer enquiries for our services, creating and issuing quotations and meeting customer daily needs, all aimed at achieving commercial objectives.

This role is key to our internal sales product offering and part of our overall business development team.

You’ll be required to:

Maintain excellent working relationships with New and existing customers
Be the first point of contact for customer issues and manage the day-to-day activities of the customer
To produce rate quotations in collaboration with the pricing department for customers and commercial staff on request
Manage all general administrative duties (data base, telephone calls, emails, correspondence, filing)
Be responsible for own administration
Liaise with the Business Development Manager & Strategic Account Manager on a continuous basis
Work in conjunction with the finance and Customer Experience department to ensure that all revenue earned is accurately and timely invoiced
Identifying and developing improvements to the customer
Build and maintain a close working relationship with the staff across the company
Support in the promotion of the business mission
Ensure that deadlines and objectives set are met

This is not an exhaustive list, and you are required to be flexible in your approach to carrying out your duties which may change time to time in order to reflect business need or for the company’s continuous improvement.

Where you’ll work

Dunlin House Oysterbed Road

IP11 4XQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SUFFOLK NEW COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

English and maths (if required) Level 2.

Suffolk New College.

Requirements

Essential qualifications

GCSE or equivalent in:

Maths (grade 4)
English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Excellent Communication
Attention to detail
Customer focussed

Other requirements

Whilst full training and mentoring will be provided it is good to understand that we work in a fast-paced environment with lots of competing priorities therefore being able to prioritise and organise workload is important. There are limited public transport links to our site therefore if you are able to drive there is free parking. We do not have canteen facilities. Please let us know if you require any reasonable adjustments prior to being interviewed.

About this company

Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals via rail, as well as offering onward road transport, terminal and container sales as part of our service portfolio. We are also a leading operator in the UK Heavy Haul rail freight market. This opportunity is at our Felixstowe location in an office of approx. 50 employees where our customer service delivery and operation teams work alongside each other to deliver customers goods across the UK by Rail and Road.

After this apprenticeship

Any career progression routes will be discussed upon successful completion of the apprenticeship.

Ask a question

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