Apprentice Client Relations Advisor - 14754
SECOM PLC
Leeds, LS11 8PR
Closes on Sunday 9 March
Posted on 10 December 2024
Contents
Summary
Secom PLC in Leeds are recruiting for an Apprentice Client Relations Advisor. The successful candidate will work towards completing a Level 2 Customer Service Practitioner apprenticeship over the duration of 17 months.
- Annual wage
- £16,000 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, 08:30 - 17:00 (1 hour lunch).
37 hours 30 minutes a week
- Possible start date
-
Sunday 16 March
- Duration
-
1 year 5 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Processing incoming Installation job packs
- Completing the job register
- Answering phones to internal and external customers
- Contacting customers to book engineers visits
- Make up job packs including specifications and drawings
- Receive incoming deliveries
- Check incoming equipment against schedule to ensure that equipment is available for installs
- Assign cable to jobs and complete cable sheets
- Assist Police Signalling Liaison
Where you’ll work
Unit G, Millshaw Business Living
Global Avenue
Leeds
LS11 8PR
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
NORTH LANCS. TRAINING GROUP CIC
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Level 2 Customer Service Practitioner
- Functional Skills
- Work based learning
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Problem solving skills
- Team working
- Creative
About this company
We pride ourselves on being a trusted employer, with a track record of producing outstanding results from our staff. The SECOM team is a community built on hard-work and support for one another – no matter which department you belong to – creating a great team environment for everyone. Our experienced staff are given the highest level of training to perform their role, with additional courses offered throughout their career, opening up pathways to even more exciting opportunities.
After this apprenticeship
- Progression onto full time employment
Ask a question
The contact for this apprenticeship is:
NORTH LANCS. TRAINING GROUP CIC
Recruitment
recruitment@nltg.co.uk
01254 395355
The reference code for this apprenticeship is VAC1000291214.
Apply now
Closes on Sunday 9 March
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After signing in, you’ll apply for this apprenticeship on the company's website.