Business Administrator Apprentice

Summary

As a Business Administrator Apprentice, you will be responsible for maintaining accurate records and following procedures. You will attend to customer enquiries and support your colleagues with compliance queries. You will be primarily based in the Compliance Department, but also support other departments with administrative needs as required.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 8am - 5pm with a one hour lunch break.
40 hours a week
Possible start date: Monday 20 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Day to day role responsibilities will include:

Monitor and respond to the departments Compliance mailbox
Complete Customer H&S/Compliance questionnaires (forms and portals)
Update other QHSE documents as required
Maintain H&S accreditation portals (CHAS, Safecontractor, Construction line, Avetta, Alcumus)
Coordinating sub-contractors' approval process
Complete and record DBS checks
Complete and record annual driving licence checks via DVLA’s website
Record accidents and maintain accident statistic spreadsheet
Create new starter packs
Keep QHSE instruction folder updated with new instructions and process changes
Arrange and record H&S training
Monitor Engineers' Training Matrix
Assist other departments with admin tasks as required

Where you’ll work

Agm House London Road

Copford

Colchester

Essex

CO6 1GT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

COLCHESTER INSTITUTE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprentice will be working towards the Business Administrator Level 3 Apprenticeship Standard
All delivered within the workplace via online training and at Colchester Institute Campus

Requirements

Essential qualifications

GCSE in:

maths and English (grade A*-D/9-3)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Team working
Self motivated
Adhere to confidentiality
Microsoft Office skills
Friendly 'can do' attitude

About this company

AGM’s core business is the installation, servicing and maintenance of pumps and pressurisation units. AGM has 3 offices across the country providing a national service team. Head office is based at Copford, Colchester. AGM employs 81 people.

http://www.agm-plc.co.uk (opens in new tab)

Company benefits

25 days holiday + bank holidays. Pension - Employer contribution is 5%, Employee contribution is 5%. AVCs can be made through arrangement. Employee Assistance Programme.

After this apprenticeship

Progression could lead to an admin role supporting compliance officer or in a service delivery company.

Ask a question

The contact for this apprenticeship is:

COLCHESTER INSTITUTE

Colchester Institute - Apprenticeships Team

ci.apprenticeships@colchester.ac.uk

01206712043

The reference code for this apprenticeship is VAC1000291181.

Apply now

Closes in 11 days (Friday 3 January)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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