Receptionist Apprentice

Abbey Field Medical Centre

COLCHESTER, CO2 7UW

Closes in 20 days (Friday 10 January at 11:59pm)

Posted on 9 December 2024

Print

Contents

Summary

As a Receptionist at Abbey Fields Medical Centre, you will be the first point of contact for our patients and play a crucial role in ensuring their experience is positive and efficient. You will also provide essential support to our medical team and office staff.

Annual wage
£12,960 a year

Minimum wage rates (opens in new tab)

£7.20 Per Hour

Training course
Team leader (level 3)
Hours
Monday to Friday, 9.00am to 5.00pm.

37 hours 30 minutes a week

Possible start date

Friday 17 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key Responsibilities Include:

1. Patient Reception:

  • Greet and welcome patients with a friendly and empathetic demeanour
  • Triage appointments utilising the clinical system
  • Manage online, telephone and face-to-face queries

2. Administrative Support:

  • Assist in maintaining and organising patient records
  • This may include everything from scanning and coding to managing flu days

3. Office Maintenance:

  • Help with general office organisation and tidiness

4. Team Collaboration:

  • Collaborate with medical staff and fellow administrative team members to ensure the efficient flow of operations

Where you’ll work

YPRES ROAD

COLCHESTER

CO2 7UW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ESSEX COUNTY COUNCIL

Your training course

Team leader (level 3)

Equal to A level

Course contents
  • Use resources to implement operational and team plans.
  • Use tools to organise, prioritise and allocate daily and weekly work activities.
  • Able to collate and interpret data and information and create reports.
  • Identify and support the development of the team through informal coaching and continuous professional development.
  • Use information and problem-solving techniques to provide solutions and influence the decision-making process.
  • Use digital tools for planning and project management to monitor project progress, taking corrective action to deliver against the project plan.
  • Review work processes to identify opportunities to improve performance and for continuous improvement.
  • Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information.
  • Manage individual or team performance by setting objectives, monitoring progress, and providing clear guidance and feedback.
  • Manage others through change by identifying challenges and the activities to resolve them.
  • Interpret organisational strategy and communicate how this impacts others.
  • Interpret and apply regulation and legislation, share best practices, and advise stakeholders on their application.
  • Communicate information through different media, such as face-to-face meetings, emails, reports, and presentations to enable key stakeholders to understand what is required.
  • Collaborate with stakeholders in the organisation to ensure the delivery of operational goals.
  • Manage and maintain relationships with a diverse workforce and stakeholders.
  • Negotiate with and challenge stakeholders to manage change and reduce conflict.
  • Interpret policy and support the delivery of equity, diversity and inclusion in the workplace and monitor their impact on their team.
  • Identify future changes in the sector such as technology advances that may impact their organisation.
  • Monitor the use of technology and the potential to reduce energy consumption through their optimisation in day-to-day tasks, such as reducing the use of paper and switching off items when not in use.
  • Use resources to implement operational and team plans.
  • Use tools to organise, prioritise and allocate daily and weekly work activities.
  • Able to collate and interpret data and information and create reports.
  • Identify and support the development of the team through informal coaching and continuous professional development.
  • Use information and problem-solving techniques to provide solutions and influence the decision-making process.
  • Use digital tools for planning and project management to monitor project progress, taking corrective action to deliver against the project plan.
  • Review work processes to identify opportunities to improve performance and for continuous improvement.
  • Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information.
  • Manage individual or team performance by setting objectives, monitoring progress, and providing clear guidance and feedback.
  • Manage others through change by identifying challenges and the activities to resolve them.
  • Interpret organisational strategy and communicate how this impacts others.
  • Interpret and apply regulation and legislation, share best practices, and advise stakeholders on their application.
  • Communicate information through different media, such as face-to-face meetings, emails, reports, and presentations to enable key stakeholders to understand what is required.
  • Collaborate with stakeholders in the organisation to ensure the delivery of operational goals.
  • Manage and maintain relationships with a diverse workforce and stakeholders.
  • Negotiate with and challenge stakeholders to manage change and reduce conflict.
  • Interpret policy and support the delivery of equity, diversity and inclusion in the workplace and monitor their impact on their team.
  • Identify future changes in the sector such as technology advances that may impact their organisation.
  • Monitor the use of technology and the potential to reduce energy consumption through their optimisation in day-to-day tasks, such as reducing the use of paper and switching off items when not in use.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE or equivalent in:

  • English (grade C/4)
  • Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Presentation skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Multitasking Abilities
  • Empathetic

About this company

Abbey Fields Medical Centre is a well-established and patient-centred medical practice dedicated to providing high-quality healthcare services to our community.

After this apprenticeship

  • Possible permanent position for the right candidate with opportunities to develop

Ask a question

The contact for this apprenticeship is:

ESSEX COUNTY COUNCIL

Leon Black

Leon.Black@essex.gov.uk

The reference code for this apprenticeship is VAC1000291066.

Apply now

Closes in 20 days (Friday 10 January at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.