Business Administration Apprentice

Summary

Working as a Business Administration Apprentice you will be responsible for providing an important support role within our Revenues Dept, handling the day-to-day tasks providing administration and customer service support.

Annual wage

£16,546.40 a year

Minimum wage rates (opens in new tab)

£8.60 - £11.60 Per Hour (£16,546.40 to £22,318.40 p.a)

Training course

Business administrator (level 3)

Hours

Monday to Friday 8:45am till 5pm with a 51 min lunch break (37 hours)

37 hours a week

Possible start date

Monday 13 January

Duration

2 years

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Develop an understanding of the Revenues Services.
Develop an understanding of all departments within Publica and actively engage in working together to improve our services within our organisation.
To successfully deal with customer enquiries efficiently and effectively through face to face, telephone and email.
To use multiple IT systems to manage and resolve enquiries and record details accurately.
General office administration including photocopying, scanning and data entry.
To forward enquiries to the appropriate service or organisation and liaise with external customers.
To effectively communicate with Officers, Senior members of staff and Councilors.
Successfully complete the Business Administration Apprenticeship within 24 months.
Attend any additional training that is deemed necessary for the efficient delivery of the role.

Where you’ll work

Council Offices

Trinity Road

Cirencester

GL7 1PX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CIRENCESTER COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator L3 apprenticeship standard

Whilst the majority of training will take place at the employers' premises, there will be occasional attendance required at Cirencester College.

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative
Ability to multi-task
Ability to learn new skills

Other requirements

There may be a requirement to work at other Publica Group (Support) Ltd and/or client locations to meet the needs of the business. You will be expected to work reasonable additional hours in line with the needs of the service. You will hold a full UK Driving License and have the ability to travel/ access to a vehicle for work purposes. You will be competent in using a range of technology and software packages, including Microsoft and Google. Cirencester College reserves the right to close this vacancy before the stated deadline once sufficient applications have been received.

About this company

First and foremost Publica is a partnership of four councils delivering more locally by working together. Publica is a not-for-profit Teckal company owned by Cotswold, Forest of Dean, and West Oxfordshire District Councils and Cheltenham Borough Council. The councils work together through Publica to share skills and resources which enables us to deliver more for local communities, residents and businesses.

http://www.publicagroup.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

There will be the potential for further opportunities and for future development with us.

Ask a question

The contact for this apprenticeship is:

CIRENCESTER COLLEGE

Cirencester College

apprenticeships@cirencester.ac.uk

01285626259

The reference code for this apprenticeship is VAC1000290572.

Apply now

Closes in 16 days (Monday 6 January at 11:59pm)

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