IT Apprentice

Summary

As an IT Apprentice, you will be joining the IT Support Team, providing technical support for ICT users across Sherborne Area Schools Trust, with tasks including installing, configuring, testing, maintaining and repairing PCs, software and peripherals including multimedia equipment to school specifications.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Full time, Monday to Friday. Times to be confirmed.
37 hours a week
Possible start date: Monday 13 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Provide operational support for the Trust’s ICT systems to deliver an efficient and effective service to pupils, staff and parents.
To respond in a timely manner to IT helpdesk tickets and requests ensuring service level agreed timescales are met.
Answer telephone and email requests for support placing new items on the IT helpdesk.
To communicate clearly with staff that report IT problems and request support, using the helpdesk and email.
Set up equipment such as laptops, data projectors, interactive whiteboards, sound systems and other specialist equipment, ensuring that systems are ready for use and operating correctly.
To assist with the installation, configuration, maintenance and documentation of networking equipment as required.
To establish and maintain user accounts for all staff, pupils and parents using the school network, including disk space, print quotas, granting appropriate permissions, access and security levels according to the school’s policy.
Work as part of a wider school team and work effectively and collaboratively with all colleagues in delivering service excellence and contributing positively to school life.

Where you’ll work

Bristol Road

Sherborne

Dorset

DT9 4EQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

YEOVIL COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

The apprenticeship training is delivered 100% in the workplace with regular meetings with a Yeovil College Assessor. This training will teach you the knowledge, skills and behaviours set out in the Information Communications Technician standard.

Requirements

Essential qualifications

GCSE in:

English (grade Grade 9 – 4 / A* - C)
Maths (grade Grade 9 – 4 / A* - C)

Desirable qualifications

GCSE in:

ICT (grade Grade 9 – 4 / A* - C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Physical fitness

Other requirements

You will be required to visit a number of SAST schools, so a full driver’s license and use of your own car is essential. Please note that the address on this advert is for the Gryphon School in Sherborne however this apprenticeship could be completed in any of SAST's Secondary Schools including The Gryphon (Sherborne), Shaftesbury School (Shaftesbury), King Arthurs (Wincanton) or Sturminster Newton (Sturminster). SAST conduct online searches of shortlisted candidates as part of their safer recruitment checks. Due to working around children, a DBS check will also take place. You MUST be prepared to commit to your work and training for the duration of the apprenticeship. In some cases, you may be required to have a telephone conversation with Yeovil College prior to your application being passed on. If a suitable candidate is found prior to the advertised closing date, it may close earlier so please apply early to avoid disappointment.

About this company

SAST is a multi-academy trust, formed in June 2017, serving Dorset and South Somerset. We now have 18 schools, more than 5,700 students, and over 850 members of staff. SAST is dedicated to helping every child flourish —academically, emotionally, and socially. This involves fostering a supportive, inclusive environment where students feel safe, encouraged, and inspired to grow. By focusing on individual strengths, talents, and wellbeing, we aim to develop confident, capable young people who are prepared for the challenges and opportunities of life.

https://www.sast.org.uk/ (opens in new tab)

After this apprenticeship

On completion of this apprenticeship, you will receive the Information Communications Technician Level 3 qualification. You will be able to use this qualification to progress within IT Support.

Ask a question

The contact for this apprenticeship is:

YEOVIL COLLEGE

Gabrielle Cobner

studentrecruitment@yeovil.ac.uk

01935845380

The reference code for this apprenticeship is VAC1000289956.

Apply now

Closes in 17 days (Wednesday 8 January at 11:59pm)

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