Reception & Administration Apprentice
ORACLE TRAINING CONSULTANTS LTD
Rotherham, S65 1AJ
Closes on Monday 6 January
Posted on 28 November 2024
Contents
Summary
The first point of contact in our reception for visitors. You will ensure that all clients/visitors enquires both face to face/email/telephone are directed to the relevant person within the company. You will work both autonomously and also as part of a team. You will undertake a variety of administrative duties and some housekeeping duties also.
- Annual wage
- £13,312 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, 9.00am - 5.00pm with a paid lunch break, Monday - Wednesday will be at the Rotherham Office and Thursday - Friday will be at the Doncaster Office.
40 hours a week
- Possible start date
-
Tuesday 7 January
- Duration
-
1 year 5 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Administrative elements adding learners on PICS
- Customer Service including greeting customers
- Dealing with telephone calls
- Clean reception area, signing in
- Filing and photocopying
- Laminating and designing displays
- Keeping reception and rest room clean and tidy
- Adhere to practice policies and procedures
Where you’ll work
14 Effingham Street
Rotherham
S65 1AJ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
INTEC BUSINESS COLLEGES LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Customer Service Practitioner Level 2 Apprenticeship Standard qualification
- Functional Skills in English and maths, if required
- End Point Assessment
- Training and training location to be confirmed
Requirements
Desirable qualifications
GCSE or equivalent in:
- Mathematics & English (grade 9-4 (A*-C))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
Other requirements
This position is split between 2 locations, you will be working from Rotherham (S65 1AJ) Office Mondays, Tuesdays and Wednesdays, and from the Doncaster (DN1 1JL) Office on Thursdays and Fridays.
About this company
The journey began in 1999 above a supermarket in Doncaster’s busy market place, with only 4 staff and 18 learners, the Director; Diane Logan wanted to create a training organisation that was passionate about the Hair and Beauty Industry and high quality training, but also passionate about its learners! Twenty years later they offer places annually to 200 applicants for Traineeship, Apprenticeship and Advanced Learner Loan provision. They have two state of the art training centres in Rotherham and Doncaster and are supported by over 100 local Employers who offer to support our young people through giving work placements or by employing our Apprentices.
After this apprenticeship
Progression into full-time employment folllwing completion of apprenticeship.
Ask a question
The contact for this apprenticeship is:
INTEC BUSINESS COLLEGES LIMITED
Linsay Jones
linsay.jones@intecbusinesscolleges.co.uk
01788514276
The reference code for this apprenticeship is VAC1000289707.
Apply now
Closes on Monday 6 January
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