Information Communications Technician Apprentice

Summary

We are seeking an enthusiastic and dedicated IT / Systems Apprentice to support our day-to-day data and IT operations. This role is crucial in maintaining and advancing our digital infrastructure, ensuring smooth operations across various systems and devices for a team of 20 on-site employees and 60 subcontracted therapists working remotely.

Annual wage: £13,741 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday to Friday, 9am to 5pm.
35 hours a week
Possible start date: Monday 3 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

1. Device Management and Maintenance

- Set up, maintain, and troubleshoot Apple devices (iPhones, iPads, MacBooks, and iMacs).

- Ensure all software on these devices is up-to-date and functioning correctly.

- network, wifi and broadband functionality and troubleshooting

2. Office 365 Support

- Oversee the day-to-day use of Office 365 across the organisation, ensuring we’re maximising its capabilities and functions

- Some training and support of the team

- Collaborate with external IT providers to troubleshoot issues and support users.

3. FileMaker CMS Development and Management (some experience of data base management, and willing to work towards this)

- Maintain and improve our CMS built on FileMaker, ensuring it meets user needs and is optimized for future development.

- Work with stakeholders to identify and implement additional functionalities as needed.

- Extracting data and report generation

- Utilising APIs to maximise the CMS functionality and data / outcome reporting

4. Data Protection and Compliance

- Act as the Data Protection and GDPR lead, ensuring data privacy and security across all IT systems (training available)

- Regularly update Cyber Essentials, NHS Digital, and other compliance policies, ensuring annual reviews and adherence.

5. Manage Central Filing System

- Oversee the organization’s central filing system on SharePoint, ensuring efficient file management and access control.

- Develop and implement organisational best practices for digital file storage and retrieval, version control and utilisation of effective apps

6. Process Improvement through Technology

- Explore and integrate AI and other advanced technologies to streamline workflows, reduce manual effort, and enhance team efficiency.

- Identify opportunities for system automation and process optimisation to support organisational goals

7. Website management

- Managing and developing aspects of our website (built on webflow) (training available) to ensure it is secure, attractive, fully functional and up-to-date

Where you’ll work

84 FORE STREET

IPSWICH

IP4 1LB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

W S TRAINING LTD.

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

We are committed to adapting training schedules and timeframes to meet the specific needs of the apprentice
Information communications technician L3 Apprenticeship Standard

More training information

The training will be with our technical support team and FileMaker system developers and will involve both online sessions and in-person workshops. These sessions will focus on enhancing technical skills and system-specific knowledge, ensuring a comprehensive learning experience.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

Survivors In Transition supports all survivors of all ages, of all genders who have experienced any form of sexual violence or sexual abuse regardless of when this happened or whether it has been reported or not. We do this through a range of trauma informed, psycho-educational activities including one to one and group therapy, counselling, advocacy, research and training to become empowered and improve self esteem and resilience. Working with us means a real chance to make a real difference in supporting survivors of sexual violence. We are an equal opportunities employer. We know that sexual violence knows no boundaries, but we also believe this about excellence. We are a small, supportive and dynamic team – the work we do is challenging but extremely rewarding.

After this apprenticeship

To oversee the technical support for Survivors in Transition and oversee the IT infrastructure for two client centers and 60+ Sub contracted therapists working remotely over 6 counties.

Ask a question

The contact for this apprenticeship is:

W S TRAINING LTD.

The Apprenticeship Team

apprenticeships@wstraining.co.uk

01284 788005

The reference code for this apprenticeship is VAC1000289337.

Apply now

Closes on Friday 31 January

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