Business Administrator Apprentice

Summary

We are seeking a meticulous and dedicated Administrator Apprentice with a strong work ethic. You will support the team by performing various office tasks and gaining practical experience. This role is ideal for individuals looking to develop their skills in a professional environment while working towards a qualification in administration.

Annual wage

£12,480 a year

Minimum wage rates (opens in new tab)

Business travelling mileage allowance (office to field and back to office - if applicable). Team Performance Bonus

Training course

Business administrator (level 3)

Hours

Monday to Friday

37 hours 30 minutes a week

Possible start date

Saturday 11 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The successful candidate will be capable and motivated to provide proactive support to management and the care staff team, ensuring the delivery of a high-quality and commercially successful service.

Key responsibilities include:

Utilizing software packages to analyse and present data.
Responding to telephone, email, and in-person inquiries.
Preparing financial documents and reports.
Learning relevant healthcare laws, CQC regulations, compliance, etc.
Assist in managing office supplies and inventory.
Handle incoming and outgoing correspondence
Support the Registered Manager and Business Dev Manager in the day-to-day operations of the business.
Provide support to the care staff team.
Contribute to staff recruitment, training, and development, identifying training needs and opportunities for professional growth.
Act as a role model to staff, demonstrating professionalism, integrity, and a commitment to the highest standards ethical practice.
Perform clerical and administrative tasks efficiently.
Maintain organized filing systems both electronically and physically.
Have responsibility for planning and managing own time and workload.
Plan, chair and record minutes of meetings.
Take charge of stock control, room bookings, events, travel and accommodation.
Develop in-depth understanding of internal company policies and key business policies relating to the sector.
Maintain privacy and handle confidential information in compliance with the organisation’s procedures.
Seek advice from more experienced colleagues, when necessary, to aid decision making.

Data Entry and Management:

Enter and update information accurately in databases and spreadsheets.
Maintain and review data/information/records.
Assist in preparing reports, presentations, and documents as required.
Ensure data integrity and confidentiality.
Review processes and make suggestions for improvements including implementing improvements.

Customer Service:

Respond to telephone, email, and in-person inquiries in a professional manner.
Assist visitors and clients by providing information and directing them appropriately.
Support the team in maintaining positive client relationships.
Build and maintain positive relationships with a range of internal and external people.
Use verbal and written communication/correspondence to a range of stakeholders.

Meeting and Event Coordination:

Schedule and organize meetings, including booking meeting rooms and arranging necessary equipment.
Prepare and distribute agendas, meeting minutes, and other relevant documents.
Assist in planning and coordinating company events and activities.

Financial Administration:

Support the preparation of financial documents and reports.
Check Management Accounts are correct and understand the implications.
Prepare Invoices and ensure aged debt is collected and managed appropriately, encouraging timely payment of client accounts.

Project Support:

Provide administrative support for various projects and initiatives.
Assist in research and data collection for project-related tasks.
Identify, lead, manage and monitor a project using project management techniques.

Where you’ll work

STUBBINS HILL

EDLINGTON

DONCASTER

DN12 1JN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DN COLLEGES GROUP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training will be at Doncaster College where you will access a wide range of facilities on offer.

Day release 

You will undertake The Level 3 Business Administration apprenticeship standard. 

https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0

You will undertake Functional Skills for English and/or Maths if needed 

You will undertake both on and off the job training by a team of industry-qualified professionals to give you the best skills, knowledge, and experience.

More training information

Learning and Development:

Participate in training programs and workshops to develop relevant skills and knowledge.
Work closely with mentors and supervisors to achieve learning objectives and complete apprenticeship requirements.
Research different functions within the organisation, e.g. financial and customer data processes.
Take part in personal and professional development activities, ie appraisal process, target setting, etc.
Undertake self-assessment and create an individualised personal development plan with manager.
Learn about and observe the organisations’ purpose, aims, activities, values, vision for the future, etc

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience
Physical fitness

Other requirements

You must be able to travel to and from work and college. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates

About this company

City Care Providers Ltd is a home care service provider based in Doncaster, South Yorkshire, registered and regulated by the Care Quality Commission (CQC). Specializing in personalized care for individuals in their own homes, their services range from brief check-in visits to comprehensive live-in support. Founded in 2021, the company commenced operations in November 2022 and has since flourished, earning exceptional reviews from satisfied clients. The company is committed to delivering safe, effective, caring, responsive, and well-led services. City Care Providers work closely with service users and their families to ensure high-quality care, emphasizing the importance of maintaining their clients' well-being and dignity.

https://www.citycareproviders.co.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate. Several opportunities for career progression on completion.

Ask a question

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