Medical Receptionist Apprentice

Summary

You will be assisting the medical centre with the smooth running of the business by offering an efficient, friendly and courteous first point of contact to visitors and patients to the centre.

Annual wage: £6,323.20 to £11,302.72 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday – 8:00am – 6:00pm ½ hr unpaid lunch Tuesday – 8:00am – 6:30pm ½ hr unpaid lunch
19 hours a week
Possible start date: Monday 20 January
Duration: 1 year 7 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Greeting and receiving patients who arrive for appointments and
making sure that they see the correct doctor at the correct time.
Dealing courteously with patients’ queries and requests
Making appointments for patients with the doctors, nurses and all other primary care staff
Making appointments, helping patients and taking messages
Ensuring that accurate messages are recorded and delivered to
the correct person. Attending practice meetings
Filing patient records and retrieving the records when necessary.
Recording requests for home visits, ensuring that all requests are
passed to the relevant doctor.
Using SystmOne, deal with workflow and tasks on a daily basis.
Mark up and distribute post ready for Scanning.
Scan letters into patient records and enter relevant data onto the
computer system.
Collecting and recording practice statistics for audit purposes.
To carry out general clerical duties, including filing, photocopying,
laminating and the use of other equipment as required.
Perform any other appropriate duties as may be delegated from
time to time by the Practice Manager or Deputy Practice Manager
Taking requests from patients for medication either by post or online via patient online request or MOL.
Issuing repeat prescriptions electronically
Dealing with prescription queries
Performing prescription call back

Where you’ll work

WHITTINGTON MOOR SURGERY

SCARSDALE ROAD

CHESTERFIELD

S41 8NA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACCESS TRAINING (EAST MIDLANDS) LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job activities and training.
On the job and off the job training will be delivered in the
workplace.

Requirements

Essential qualifications

GCSE in:

English (grade Grade C/4 or Above)
Maths (grade Grade C/4 or Above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Team working
Initiative
Non judgemental
Patience

About this company

Situated on Scarsdale Rd in Chesterfield. This established medical centre aim to create a place where their patients are offered the very best care possible. They have a Quality Care Commission rating of outstanding.

https://www.whittingtonmoorsurgery.co.uk/ (opens in new tab)

After this apprenticeship

There are numerous other roles that may become available to apply for within the surgery

Ask a question

The contact for this apprenticeship is:

ACCESS TRAINING (EAST MIDLANDS) LTD

Chloe Burton

chloe.burton@atem.co.uk

The reference code for this apprenticeship is VAC1000289122.

Apply now

Closes in 22 days (Monday 13 January at 11:59pm)

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