Trade Counter Apprentice

Summary

This vacancy involves all aspects dealing with a huge range of car parts and accessories for customers and suppliers.

Annual wage

£13,650 a year

Minimum wage rates (opens in new tab)

Starting rate £7.00 per hour Rising to £7.55 per hour from 1st April 2025

Training course

Trade supplier (level 2)

Hours

Monday - Saturday, 8.30am - 5.30pm. Day off in week if working a Saturday. Must be flexible to work Saturdays. 1 hour lunch break. £7.00 per hour rising to £7.55 from April 1st 2025.

37 hours a week

Possible start date

Friday 6 December

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Serving customers with products
Dealing with customer sales at the trade counter
Communicating with internal and external customers
Dealing with stock control and dispatch
Taking delivery of goods involving basic administration
Learning and gaining knowledge of products
Processing customer orders
Liaising with suppliers and manufacturers
General cleanliness and maintenance of stores
Any duties as required by your supervisor/manager

Where you’ll work

165-175 Aylsham Road

Norwich

NR3 2AD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STAFF SELECT LTD

Your training course

Trade supplier (level 2)

Equal to GCSE

Course contents

Knowledge and understanding of the organisation’s: communicating confidently to internal and external customers about the company and how it operates
Knowledge and understanding of the organisation’s: identifying and communicating with the relevant person if a threat or risk to the business is identified
specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.
specialist trade customer profile of the business: delivering customer service that exceeds customer expectations
specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner
trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
trade counter and telesales services: identifying the customers’ requirements, matching them to the trade supplier’s products and services
trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
trade counter and telesales services: applying basic merchandising techniques used within the business.
trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation
trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.
key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.
key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.
key principles of warehousing and stock control: loading /unloading of supplier and contractor vehicles
technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.
legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time
legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.
personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team
personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.
personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.
personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.

Your training plan

Trade Supplier L2 qualification
Functional skills in maths and English if required
20% off the job training (minimum 6 hours weekly)
End Point Assessment (EPA)

More training information

No day release required.

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

Wilco Motor Spares are located in various locations within the Norwich, Norfolk area. As a family run business for over 30 years, we have thousands of happy customers who return to us for all requirement for products for motor spares. Offering a great service and affordability.

http://wilcoautos.co.uk/ (opens in new tab)

After this apprenticeship

Possible employment with the company for the right candidate
Progression routes to further industry training

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

Carolyn Marson

carolyn.marson@novatraining.co.uk

07534486764

The reference code for this apprenticeship is VAC1000288000.

Apply now

Closes in 15 days (Thursday 5 December at 11:59pm)

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