Optical Assistant Apprentice

Summary

An Optical Assistant Apprentice (Level 2) is required. You will receive thorough and continued training and development to enhance your understanding of optical products. This is a role downstairs in store on the shop floor. You will be repairing/fitting glasses, helping customers in choosing both specs and lens options to suit their needs.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Your working week will consist of 5 shifts, Monday-Friday and hours will be 9am-5:30pm. You may also be asked for weekend availability.
37 hours a week
Possible start date: Monday 9 December
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Identify, explain, recommend suitable frame and lens materials based on the customers’ needs and requirements
Confidently and correctly use and explain appropriately to a customer the wide range of tools and equipment within the optical practice
Take measurements, adjust or repair spectacles e.g. facial measuring tools, frame measurement tools and frame adjustment tools screening equipment
Accurately keep records
Build rapport and trust with the customer and identify their communication preferences
Interpret verbal and written prescription specifications and the effects this has on the eye
Explain to the customer the translation of written prescription to finished product
Use product knowledge and be able to explain how this affects vision and to be able to make recommendations for dispensing of glasses to suit needs and preferences
Identify suitable fitting frames based on facial and prescription requirements pupil distances, vertical heights, pantoscopic angles, frontal bow length to bend, eye size and bridge width
Accurately check vision and take into account how the final fit of the frames can affect someone’s vision
Fit the final product to ensure ongoing comfort and correct vision

Where you’ll work

11 Athenaeum Street

Sunderland

SR1 3HP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

YOUNGSAVE COMPANY LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

You will go through the 12-month long Customer Service Practitioner (Level 2) Standard, as well as your 3-month EPA gateway.
Visits will be one day monthly and will take place at your workplace.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4)
Mathematics (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

At Specsavers we are passionate about our people and their development. You will receive thorough and continued training and development to enhance your understanding of optical products, so a passion for fantastic customer service is a must! You will be a key part in creating a warm and friendly atmosphere and an outstanding store environment both for our customers and our team.

After this apprenticeship

An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence
Potential for full-time employment on successful completion of the apprenticeship
Transferable skills that are invaluable in the wider world of work

Ask a question

The contact for this apprenticeship is:

YOUNGSAVE COMPANY LIMITED

Rebecca Walker

rebecca.walker@coolbluecollege.com

01915100414

The reference code for this apprenticeship is VAC1000287332.

Apply now

Closes in 18 days (Monday 2 December at 11:59pm)

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