Apprentice Digital Support Technician - 14742 – Find an apprenticeship

Summary

Exertis in Hapton are recruiting for an Apprentice Digital Support Technician. The successful candidate will work towards completing a Level 3 Digital Support Technician apprenticeship over the duration of 18 months.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Digital support technician (level 3)
Hours: Monday - Friday, 09:00 - 17:30 (breaks AM & PM).
37 hours a week
Possible start date: Monday 17 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Assist in maintaining the health, performance and stability of our IT systems
Monitor, troubleshoot and maintain systems to ensure continuous uptime and efficient operation
Use monitoring tools to oversee servers, applications and network devices or uptime, performance and potential issues
Identify, log and escalate issues according to established protocols and response times
Respond to alerts and notifications, perform basic troubleshooting and escalate complex issues to senior team members
Compile and review system performance data to ensure systems operate optimally
Assist with scheduled maintenance, backups, updates and other regular tasks to ensure system stability
Help to maintain accurate documentation for procedures, system configurations and troubleshooting steps
Provide clear and concise updates to relevant teams regarding ongoing issues or incidents

Where you’ll work

Technology House Magnesium Way Hapton

Burnley

BB12 7BF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Your training course

Digital support technician (level 3)

Equal to A level

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.
support digital operations or digital change and transformation activities.
investigate application problems and enable resolution to maintain productivity and improve quality of service.
coach and guide stakeholders to develop their applications skills to use digital systems effectively.
monitor data to analyse systems use and provide insights to recommend use or applications developments.
support customers in the use of information, products and services through digital channels.
diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
maintain end-user systems physically or remotely. For example: software, hardware or operating systems
provide and direct end-users to tools and resources to help them to resolve their digital problems.
use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.

Your training plan

Level 3 Digital Support Technician
Work based learning
Functional Skills

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Problem solving skills
Initiative

About this company

We are an IT distributor who work with big names in the IT industry to ensure that their products reach the retailers and resellers in order for consumers like me and you to purchase. We have a number of sites across the UK however the largest site is our Burnley site, which is also our National Distribution Centre.

After this apprenticeship

Progression onto full time employment

Ask a question

The contact for this apprenticeship is:

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Recruitment

recruitment@nltg.co.uk

01254 395355

The reference code for this apprenticeship is VAC1000287228.

Apply now

Closes on Wednesday 12 February

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After signing in, you’ll apply for this apprenticeship on the company's website.

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Apprentice Digital Support Technician - 14742

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