Business Support Administrator Apprentice

Summary

This is a great opportunity to dive into the corporate travel industry, gaining hands-on experience with the systems and processes that support corporate clients. You’ll learn the business from the ground up, focusing on client relationships and effective communication. We’re looking for someone who is willing to go the extra mile.

Annual wage

£21,000 a year

Minimum wage rates (opens in new tab)

£12.50 per hour with the opportunity to increase

Training course

Business administrator (level 3)

Hours

Full time Monday to Friday 9am to 5pm in office – 1 hr for lunch.

35 hours a week

Possible start date

Friday 29 November

Duration

1 year 9 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The following duties are the core responsibilities of the Apprentice.

There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Managing Emails: Oversee and respond to important company emails, handling enquiries, confirming bookings, and addressing urgent client requests.
Hotel Coordination: Liaise with hotels daily, coordinating bookings, checking availability, and confirming details for corporate clients.
Client Profiles: Maintain and update client profiles to ensure accurate, personalised service and smooth communication.
Booking Meeting Rooms: Coordinate and book meeting rooms, ensuring they meet client needs and are reserved on time.
Venue Sourcing: Assist with sourcing venues for events or conferences, researching options and providing recommendations based on client requirements.
Basic Operational & Admin Duties: Support the team with filing, data entry, and maintaining accurate records for smooth daily operations.
Telephone Answering: Answer incoming calls, providing a professional greeting and directing enquiries to the appropriate team members.

Where you’ll work

Saxon House

27 Duke Street

Chelmsford

Essex

CM1 1HT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ESSEX COUNTY COUNCIL

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Team working
Non judgemental
Patience
Microsoft literate
Methodical
Calm
Multitask

About this company

Corporate Travel and Events Company – Booking corporate travel and events globally. Currently 21 employee’s and growing. Based in Chelmsford

http://www.easyavenues.co.uk (opens in new tab)

After this apprenticeship

The right candidate can expect to be offered a permanent position once the apprenticeship has successfully been completed.

Ask a question

The contact for this apprenticeship is:

ESSEX COUNTY COUNCIL

Leon Black

Leon.Black@essex.gov.uk

The reference code for this apprenticeship is VAC1000286919.

Apply now

Closes in 11 days (Monday 25 November at 11:59pm)

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