Level 4 Network Engineer Apprentice

Summary

As a Network Engineer (Level 4) Apprentice, you'll be working as part of the Technical support department of the company. You'll gain experience in Planning and carrying out project work, network equipment installations as well as CCTV, VoIP systems alongside providing remote and on-site support to clients.

Annual wage

£17,000 a year

Minimum wage rates (opens in new tab)

£14,000 – £20,000 salary depending on experience Once the apprenticeship has been completed, there will be scope for a salary review.

Training course

Network engineer (level 4)

Hours

A regular 9am - 5.30pm workday, rare occurrences being 8am - 4.30pm depending on client needs.

37 hours 30 minutes a week

Possible start date

Thursday 2 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Planning and carrying out project work
Network equipment installations (routers, switches, cabling)
CCTV installations
VoIP system installations
VoIP server management
Providing on-site and remote technical support
Installing, upgrading, and repairing hardware both onsite and in our fully equipped workshop
Answering phones and updating tickets
Active Directory management
Microsoft Entra ID/Azure management
Microsoft 365 management for multiple tenants

Where you’ll work

17 NORTHUMBERLAND SQUARE

NORTH SHIELDS

TYNE & WEAR

ENGLAND

NE30 1PX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BALTIC TRAINING SERVICES LIMITED

Your training course

Network engineer (level 4)

Equal to higher national certificate (HNC)

Course contents

apply the appropriate tools and techniques when securely operating and testing networks
install and configure the elements required to maintain and manage a secure network
implement techniques to monitor and record systems performance in line with defined specifications
maintain security and performance of the system against known and standard threats
apply the appropriate tools and techniques to identify systems performance issues
apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
record task details whether face-to-face, remote or in writing in line with ogranisational requirements
interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
monitor, identify and implement required maintenance procedures
implement techniques to optimise systems performance in line with defined specifications
organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
operate securely and apply the appropriate process, policies and legislation within their business responsibilities
communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
apply the appropriate level of responsibility when planning and prioritising work tasks
apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
ensure compliance of network engineering outputs with change management processes
select the appropriate tools and comply with organisation policies and processes when upgrading systems
apply the appropriate tools and techniques when securely operating and testing networks
install and configure the elements required to maintain and manage a secure network
implement techniques to monitor and record systems performance in line with defined specifications
maintain security and performance of the system against known and standard threats
apply the appropriate tools and techniques to identify systems performance issues
apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
record task details whether face-to-face, remote or in writing in line with ogranisational requirements
interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
monitor, identify and implement required maintenance procedures
implement techniques to optimise systems performance in line with defined specifications
organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
operate securely and apply the appropriate process, policies and legislation within their business responsibilities
communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
apply the appropriate level of responsibility when planning and prioritising work tasks
apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
ensure compliance of network engineering outputs with change management processes
select the appropriate tools and comply with organisation policies and processes when upgrading systems

Your training plan

Network Engineer Level 4.

The training schedule will be carried out at work, and via a series of online courses and resources, including several live events throughout the apprenticeship with other learners.

Requirements

Essential qualifications

GCSE in:

English (grade Grade 4 / C or above)
Maths (grade Grade 4 / C or above)

Desirable qualifications

GCSE in:

IT / Computer Science (grade Grade 4 / C or above)

A Level in:

IT / Computer Science (grade Pass or above)

BTEC in:

IT / Computer Science / Networking (grade Pass or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Problem solving skills
Number skills
Team working
Initiative
Non judgemental
Patience
Troubleshooting Skilss

Other requirements

Any candidate MUST be able to pass an Enhanced DBS check due to some of the environments we work in. The candidate must have a full driving license, and be willing to use their own car / van for work purposes. Mileage will be repaid at 45p per mile. This role requires extensive personal experience and a strong foundation of knowledge.

About this company

With a solid track record of over 20 years, One IT has been a trusted partner in supporting businesses throughout the North East. We understand the critical role IT plays in business success. Our bespoke IT support solutions are designed to meet any business’s needs, and our highly accredited and award-winning service is built on a personable and professional approach. Our clients enjoy a swift and professional service with multi-site and global support covering SMEs to large enterprises based across the UK, Africa and Asia. Our experience covers a wide range of sectors, including education, manufacturing, professional services and charities to name but a few. We work with many different third-party software and hardware providers, to ensure that our clients get the best possible support and experience. Our business is all about people, from our clients to our staff. Developing young talent remains one of the cornerstones of One IT Support today. We continue to create new and exciting opportunities for apprentices and graduates starting their careers, all supported by a core of highly experienced and motivated staff.

https://oneits.co.uk/ (opens in new tab)

Company benefits

• Free gym membership • Training/Industry recognised certifications • Social company events • Free hot drinks • 32 days annual leave, increasing with length of service • Opportunities to further your career • A one-hour lunch break

After this apprenticeship

Once the apprenticeship has been completed, we always look to keep apprentices on as fully qualified engineers! There are many paths that you could take after the apprenticeship, however this would need to be discussed on a case-by-case basis.

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