Sales Administrator Apprentice

Summary

We are seeking a Sales Administrator to join our small but dynamic team at our Halifax office. This office-based role involves processing customer sales orders received via email, handling invoicing, and managing daily customer interactions over the phone.

Wage

£15,704 to £25,396.80, depending on your age

National Minimum Wage

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Training course

Customer service specialist (level 3)

Hours

Monday to Friday- 5 days 9:00am to 5:00pm 30 minutes for lunch

40 hours a week

Start date

Thursday 1 May 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

As an apprentice you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work:

Sales order processing through our main operating system
Raising job sheets as part of the order processing
Liaising with production
Double checking of processed sales orders
Updating customers with order acknowledgements
Invoicing/raising dispatch notes for transport
Daily customer route planning for transport
Building and maintaining good relationships with our customers
First point of contact for new enquiries and general customer calls
Responding to customer queries
Day to day filing of delivery notes
Dealing with returns
Raising purchase orders
Learning product knowledge
Any other duties that may arise
There will be on the job training initially working alongside our office manager

Where you’ll work

HOLMFIELD INDUSTRIAL ESTATE
HOLMFIELD
HALIFAX
WEST YORKSHIRE
HX2 9TN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CALDERDALE COLLEGE

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

Maths and English Language (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Team working
Initiative

About this company

Based in West Yorkshire and established for 30 years, Alliance specialises in the design and manufacture of office furniture, desk tops and bespoke screens. We supply to the trade only, our products are regularly used in the education, healthcare and public sectors. Maximising on our unique in-house manufacturing facilities including in house engineers, master joiners and upholsterers, Alliance produces 98% of its products in the UK and is proud to be a British manufacturer. Our product range is vast and includes, but is not limited to, partition screens, task and executive chairs, reception chairs, boardroom chairs and breakout furniture. In addition, we have hundreds of colour choices available within a wide range of fabrics; vinyl’s and leathers to choose from. Our mission is dedicated to the design and manufacture of high quality and competitively priced office furniture which is always on time achieving maximum customer satisfaction. Whilst maintaining our rapid turnaround we also recognise that the quality of our products has a powerful impact on our customers operation and reputation. With our skilled personnel from the shop floor to the packaging and distribution departments, Alliance strives to produce a lean quality-controlled product.

After this apprenticeship

To be discussed upon completion of the programme

Ask a question

The contact for this apprenticeship is:

CALDERDALE COLLEGE

Madeline Oxby

madeline.oxby@calderdale.ac.uk

The reference code for this apprenticeship is VAC1000284740.

Apply now

Closes in 27 days (Wednesday 30 April 2025)

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