Apprentice Business Administrator

Summary

The apprentice will deal with patients either face to face or via telephone, book appointments, respond to emails, and use clinical software. They will learn about the NHS from a General Practice perspective, including business administration and all aspects of the Clinical System, including filing lab results and electronic documentation.

Annual wage

£12,480 a year

Minimum wage rates (opens in new tab)

6 month probationary period after which salary will be reviewed.

Training course

Business administrator (level 3)

Hours

To be confirmed with successful applicant.

37 hours a week

Possible start date

Tuesday 26 November

Duration

1 year 6 months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Reception duties, including face to face with patients, booking and cancelling appointments. Telephone enquiries. Filing Lab results, responding to GP tasks. Monitoring patient registers.
Dealing with complex patients (with support)
Electronic scanning and filing of records
Maintenance of medical Records, including registration of patients, concise data entry.
Taking messages and ensuring these are passed on promptly
Dealing with general enquiries including emails and letters
Prescriptions and sicknotes
Liaising with outside agencies, such as hospital, social services, other care providers and other external providers
Text messaging
Provide general administrative support to the GP Partners and the wider practice team

Where you’ll work

THE SURGERY

SOUTH HERMITAGE

BELLE VUE

SHREWSBURY

SY3 7JS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SBC TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business administrator apprenticeship standard, including Functional Skills in English and maths if required, delivered by SBC TRAINING LIMITED

More training information

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Customer care skills
Team working
Initiative
confidentiality
independence
confidence

About this company

GP Surgery with 8700 patients and list size is growing. Suburban area of Shrewsbury. 4 GP partners, 3 salaried GPs, a well established Nursing team and 1 Pharmacist. We work closely with other GP surgeries in Shrewsbury. We have a friendly and supportive reception and administrative team.

https://www.shsurgery.co.uk/ (opens in new tab)

After this apprenticeship

Valuable experience of working in the NHS with a view to progression and career development. The apprentice will gain experience of various I.T. Systems including Clinical systems, Microsoft Excel and Word.

We would like the apprentice to progress internally and at this stage plan to recruit additional apprentices in the future. Following a successful 6 month probationary period, we would expect them to take on more responsibility and become a valued member of the South Hermitage.

Ask a question

The contact for this apprenticeship is:

SBC TRAINING LIMITED

Colin Preece

colin.preece@sbc-training.co.uk

The reference code for this apprenticeship is VAC1000284627.

Apply now

Closes in 13 days (Tuesday 12 November at 11:59pm)

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