Administrative Support Assistant Apprentice

Summary

This is an exciting opportunity to join DG Legal as a business administration apprentice. The successful candidate will support the internal and external consultants, answer phone calls and emails, arrange client calls/visits and keep the CRM system updated as well as assisting with other duties when necessary.

Annual wage

£14,000 a year

Minimum wage rates (opens in new tab)

Performance related pay increases – we conduct monthly performance reviews as part of our appraisal process.

Training course

Business administrator (level 3)

Hours

Monday- Friday: 9am- 5pm

35 hours a week

Possible start date

Monday 13 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Providing administrative support to the internal and external team of consultants
They will support the Directors and other members of the management team with tasks commensurate to the role
Answer calls to the office, take sufficiently detailed messages and transfer calls as appropriate
Arrange client appointments/visits
Filter and reply to emails from individuals from various backgrounds – the Company Director, Law Firm Managers, Solicitors, Barristers, Consultants and other members of the team at DG Legal
Administrative tasks involved in obtaining and maintaining Quality Assurance Standards
Drafting documents
Assisting with new firm applications to the SRA and BSB
Assisting clients with our bespoke compliance software
Preparing client care letters and terms of engagement
Filtering and replying to emails
Liaising with colleagues and clients
Maintaining the CRM System to ensure that the client records are updated and accurate
Answering telephone calls to the office, transferring calls or taking sufficiently detailed messages
Diary management and arranging client calls/visits
Assisting with other duties as necessary

Where you’ll work

39 THE RUSHES

LOUGHBOROUGH

LEICESTERSHIRE

LE11 5BG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LOUGHBOROUGH COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Within the first 15 months additional training is delivered at Loughborough College, one morning a week for 12 weeks, dates are subject to enrolment date
Online portfolio to update with learning and development completed onsite
Diarised visits from dedicated Trainer/Assessor

Requirements

Essential qualifications

GCSE in:

English and Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative

Other requirements

Loughborough College reserves the right to withdraw this vacancy before the end date, following consultation with the employer.

About this company

DG Legal are the largest provider of strategic and compliance services operating in England and Wales. We offer support to law firms with their day-to-day compliance obligations. We have a small internal team of consultants with a wider network of highly experienced remote based consultants who are leading experts in their field. We offer advice and assistance to Lawyers in a number of areas and a broad range of these are outlined below: • Quality Assurance Accreditations – Lexcel, SQM, CQS, WIQS • AML Compliance • UK GDPR and Data Protection • SRA Complaints Handling • Legal Aid Contract Compliance • New SRA, BSB and OISC Firm Authorisation • SRA Transparency Rules • SRA Standards and Regulations • General Business Development – marketing, strategy and management Most of our clients instruct us on a retainer basis and therefore pay us a monthly fee for our services and retain our advice and assistance on an ongoing basis.

https://dglegal.co.uk/ (opens in new tab)

Company benefits

28 days annual leave Free parking or parking reimbursed Perkbox

After this apprenticeship

Progress to an employed position in either administration or in compliance related role

Ask a question

The contact for this apprenticeship is:

LOUGHBOROUGH COLLEGE

Sophia Cleaver

apprenticeships@loucoll.ac.uk

The reference code for this apprenticeship is VAC1000283715.

Apply now

Closes on Friday 29 November

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