Apprentice Receptionist

Summary

Every GP Practice needs an efficient team of receptionists who can ensure that every patient’s experience is a positive one! This is an exciting opportunity to start your career in the Health Care Sector as an Apprentice Receptionist.

Annual wage: £13,520 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday – Friday on a rota basis between the hours of 8.00am – 6.30pm.
37 hours a week
Possible start date: Monday 9 December
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To provide support to the reception team and help contribute to
organisational goals and targets including tasks such as:

Answer telephone calls and either deal with the query or
pass on to the appropriate person
Initiate calls to resolve outstanding actions
Use clinical systems to identify patients requiring annual checks, and send invitations
Booking patient appointments (same day, routine, and cancellations)
Allocation of triage appointments
Giving routine test results
Taking home visit requests
Passing emergency calls i.e., chest pain/stroke to duty doctor
General enquiries
Resolving issues
Complaint management and resolution
Prescription queries
Appointment and clinic changes
To complete all associated administration in an accurate and timely manner
To provide outstanding customer care always, both internally and externally
To have a thorough knowledge of all practice procedures
To work in accordance with written protocols
Shred confidential correspondence in accordance with practice protocol

Where you’ll work

BARWELL MEDICAL CENTRE

JERSEY WAY

BARWELL

LEICESTER

LE9 8HR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACCESS TRAINING (EAST MIDLANDS) LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job
activities and training.
On the job and off the job training will be delivered in the
workplace.

Requirements

Essential qualifications

GCSE in:

English (grade C/4 or above)
Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Patience

Other requirements

This role will require the successful applicant to work between 2 sites; Barwell Medical Centre: Jersey Way, Barwell, LE9 8HR until 05/11/2024 then High Street, Barwell, LE9 8DS from 06/11/2024 and Hollycroft Medical Centre: Clifton Way, Hinckley, LE10 0XN. Both centres are on local bus routes and candidates must be able and willing to use public transport to commute to both locations.

About this company

Barwell & Hollycroft Medical Centres strive together to deliver personalised care to over 14,700 patients across their 2 sites

http://www.barwellmedicalcentre.com (opens in new tab)

After this apprenticeship

Potential opportunity for ongoing permanent employment upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

ACCESS TRAINING (EAST MIDLANDS) LTD

Chloe Burton

chloe.burton@atem.co.uk

The reference code for this apprenticeship is VAC1000283276.

Apply now

Closes on Friday 29 November

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