Customer Service, Marketing & Sales Apprentice

ECO PRINT EURO LIMITED

CALVERTON, NG14 6QL

Closes on Monday 2 December

Posted on 21 October 2024

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Contents

Summary

This apprenticeship offers a varied role in a small, friendly office. There will also be opportunities to develop design skills. The role is suited to those seeking experience in a fast-paced, supportive environment with room for growth.

Annual wage
£16,575 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 9.00am - 5.00pm.

37 hours a week

Possible start date

Monday 9 December

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Take customer orders and handle enquiries over the phone
  • Assist with on line resolutions
  • Perform general administrative tasks (e.g., data entry, filing)
  • Support with managing customer accounts and communication
  • Participate in design tasks, including basic graphic design work
  • Assist in maintaining office organisation and workflow
  • Provide excellent customer service and build rapport with client
  • Learn and adapt to the fast-paced office environment

Where you’ll work

UNIT 1

CALVERTON BUSINESS PARK

HOYLE ROAD

CALVERTON

NG14 6QL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACCESS TRAINING (EAST MIDLANDS) LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
    • The apprentice will spend 20% of their working hours in off the job activities and training.
    • On the job and off the job training will be delivered in the workplace.

    More training information

    • Level 2 apprenticeship
    • Apprentices who have not achieved the equivalent of level 2 qualifications in maths and English, will need to achieve level 1 functional skills in these and work towards level 2 functional skills. This will not count towards your 20% off the job training. 

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade D/3 or above)
    • Maths (grade D/3 or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Customer care skills
    • Administrative skills
    • Number skills
    • Team working
    • Initiative
    • A good telephone manner

    Other requirements

    Face to face interview – smart wear Are you able to get to work place on time everyday?

    About this company

    Is a UK-based company that specialises in custom-printed flags, banners, and display products. They offer eco-friendly, high-quality printing with fast turnaround times and next-day delivery across the UK. Their product range includes feather flags, PVC banners, and outdoor displays, all available at competitive prices. With a customer-focused approach, they provide free design services and trade discounts. Committed to sustainability and innovation, they deliver effective promotional branding solutions for events and businesses.

    https://www.eco-flags.co.uk/ (opens in new tab)

    After this apprenticeship

    • A full time permanent position once apprenticeship is completed and a foot in the door to an exciting fast paced industry

    Ask a question

    The contact for this apprenticeship is:

    ECO PRINT EURO LIMITED

    Sam Bowery

    sam@eco-flags.co.uk

    01159655550

    The reference code for this apprenticeship is VAC1000282192.

    Apply now

    Closes on Monday 2 December

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.