Customer Service, Marketing & Sales Apprentice
ECO PRINT EURO LIMITED
CALVERTON, NG14 6QL
Closes in 22 days (Monday 13 January at 11:59pm)
Posted on 21 October 2024
Contents
Summary
This apprenticeship offers a varied role in a small, friendly office. There will also be opportunities to develop design skills. The role is suited to those seeking experience in a fast-paced, supportive environment with room for growth.
- Annual wage
- £16,575 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday, 9.00am - 5.00pm.
37 hours 30 minutes a week
- Possible start date
-
Monday 20 January
- Duration
-
1 year 3 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Take customer orders and handle enquiries over the phone
- Assist with on line resolutions
- Perform general administrative tasks (e.g., data entry, filing)
- Support with managing customer accounts and communication
- Participate in design tasks, including basic graphic design work
- Assist in maintaining office organisation and workflow
- Provide excellent customer service and build rapport with client
- Learn and adapt to the fast-paced office environment
Where you’ll work
UNIT 1
CALVERTON BUSINESS PARK
HOYLE ROAD
CALVERTON
NG14 6QL
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ACCESS TRAINING (EAST MIDLANDS) LTD
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
- The apprentice will spend 20% of their working hours in off the job activities and training.
- On the job and off the job training will be delivered in the workplace.
More training information
- Level 2 apprenticeship
- Apprentices who have not achieved the equivalent of level 2 qualifications in maths and English, will need to achieve level 1 functional skills in these and work towards level 2 functional skills. This will not count towards your 20% off the job training.
Requirements
Essential qualifications
GCSE in:
- English (grade D/3 or above)
- Maths (grade D/3 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Initiative
- A good telephone manner
Other requirements
Face to face interview – smart wear Are you able to get to work place on time everyday?
About this company
Is a UK-based company that specialises in custom-printed flags, banners, and display products. They offer eco-friendly, high-quality printing with fast turnaround times and next-day delivery across the UK. Their product range includes feather flags, PVC banners, and outdoor displays, all available at competitive prices. With a customer-focused approach, they provide free design services and trade discounts. Committed to sustainability and innovation, they deliver effective promotional branding solutions for events and businesses.
After this apprenticeship
- A full time permanent position once apprenticeship is completed and a foot in the door to an exciting fast paced industry
Ask a question
The contact for this apprenticeship is:
ECO PRINT EURO LIMITED
Sam Bowery
sam@eco-flags.co.uk
01159655550
The reference code for this apprenticeship is VAC1000282192.
Apply now
Closes in 22 days (Monday 13 January at 11:59pm)
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