Hospitality Apprentice

Summary

As a member of the bar team you will play a big part in making sure that each service runs as seamlessly as possible and provide the high standards expected by our customers, You will be required to work evenings and weekends, This job will be 30 hours a week.

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: In operation 7 days a week and will involve working late. Shifts to be confirmed.
30 hours a week
Possible start date: Monday 10 February
Duration: 1 year
Positions available: 4

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You must be customer service focused and committed to providing a helpful, friendly service, have a good verbal and written communication skills with attention to detail.
The ability to prioritise your workload is a must.
You will display a positive attitude and calmness under pressure.
Experience isn't always necessary but a big personality and a willingness to work hard is necessary.
You must posses the ability to work hard under pressure, think on your feet and use your own initiative.
To prepare the bar and area for service and always maintain the standards of service and cleanliness set by the management.

Where you’ll work

WADKIN ARMS

CLIFFE ROAD

OSGODBY

SELBY

YO8 5HU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SPRINGFIELD TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Customer care skills
Problem solving skills
Number skills
Team working
Patience

About this company

The Wadkin Arms is a local community village pub, serving Real Ale, Wines, Spirits, and draught Lager & Cider. CAMRA, Cask Marque and LocAle accredited

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

This is a great opportunity to join a growing team, the employer is looking for the right candidate to progress to management having completed the apprenticeship programme.
Applicants must be over 18 years of age, due to the nature of the role.

Ask a question

The contact for this apprenticeship is:

SPRINGFIELD TRAINING LIMITED

Kelly Musgrave

kelly@springfieldtraining.com

07599106119

The reference code for this apprenticeship is VAC1000280653.

Apply now

Closes in 19 days (Wednesday 29 January at 11:59pm)

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