Hospitality Apprentice

WADKIN ARMS (SELBY) LIMITED

SELBY, YO8 5HU

Closes in 30 days (Monday 4 November at 11:59pm)

Posted on 4 October 2024

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Contents

Summary

As a member of the bar team you will play a big part in making sure that each service runs as seamlessly as possible and provide the high standards expected by our customers, You will be required to work evenings and weekends, This job will be 30 hours a week.

Annual wage
£9,984 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
In operation 7 days a week and will involve working late. Shifts to be confirmed.

30 hours a week

Possible start date

Monday 11 November

Duration

1 Year

Positions available

4

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • You must be customer service focused and committed to providing a helpful, friendly service, have a good verbal and written communication skills with attention to detail.
  • The ability to prioritise your workload is a must.
  • You will display a positive attitude and calmness under pressure.
  • Experience isn't always necessary but a big personality and a willingness to work hard is necessary.
  • You must posses the ability to work hard under pressure, think on your feet and use your own initiative.
  • To prepare the bar and area for service and always maintain the standards of service and cleanliness set by the management.

Where you’ll work

WADKIN ARMS

CLIFFE ROAD

OSGODBY

SELBY

YO8 5HU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SPRINGFIELD TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Number skills
    • Team working
    • Patience

    About this company

    The Wadkin Arms is a local community village pub, serving Real Ale, Wines, Spirits, and draught Lager & Cider. CAMRA, Cask Marque and LocAle accredited

    Disability Confident

    Disability Confident

    A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

    You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

    After this apprenticeship

    • This is a great opportunity to join a growing team, the employer is looking for the right candidate to progress to management having completed the apprenticeship programme.
    • Applicants must be over 18 years of age, due to the nature of the role.

    Ask a question

    The contact for this apprenticeship is:

    SPRINGFIELD TRAINING LIMITED

    Kelly Musgrave

    kelly@springfieldtraining.com

    07599106119

    The reference code for this apprenticeship is VAC1000280653.

    Apply now

    Closes in 30 days (Monday 4 November at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.