IT Support Apprentice

HIGHTOWER IT LTD

Bristol, BS1 2LZ

Closes in 20 days (Thursday 31 October)

Posted on 4 October 2024

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Summary

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a IT systems and Networking - Cloud Support Specialist - Level 3 Apprenticeship. Duties will include Delivering first class customer service at all times

Annual wage
£14,000 a year

Minimum wage rates (opens in new tab)

£14,000 to £15,000 per year

Training course
Information communications technician (level 3)
Hours
All details will be confirmed at interview.

35 hours a week

Possible start date

Monday 11 November

Duration

1 Year 4 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Act as the first point of contact for new customers, offering advice regarding set-up and usage
  • Troubleshoot a variety of basic technical issues (hardware and software)
  • Work closely with senior support staff to resolve more complex technical issues
  • Keep up to date records of clients interactions, bug fixes, updates to process etc
  • Ensure business SLA’s are maintained
  • Ensure personal KPI’s are achieved

Where you’ll work

Programme

All Saints Street

Bristol

BS1 2LZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

QA LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

    • Your training plan

    Why choose our Cloud Network Specialist apprenticeship?

    QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.

    QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:

    • Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
    • Learn about core networking principles, including network addressing, cloud, virtualisation and security
    • Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
    • Train with QA – the largest and leading provider for both Microsoft and AWS training
    • Learn technical content that aligns to, and is relevant to, employers and the market
    • Learn about DevOps methodologies and the fundamentals of databases and data migration

    Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • any 3 subjects (grade 4+ (A*-C))
    • English (grade 3+ (D or above))
    • Maths (grade 3+ (D or above))

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Team working
    • Non judgemental

    About this company

    Shiptheory is a leading SaaS ecommerce shipping platform that helps retailers streamline their fulfilment process through innovative, time-saving and intelligent software, removing friction and human intervention wherever possible. Automation is king. We are continually looking for opportunities to grow our product and team. We have built Shiptheory without external funding by remaining lean, moving quickly, and working collaboratively with our users to build a platform that adds immediate value and solves problems.

    Company benefits

    An influential position in a start-up with a proven track record in the e-commerce world. A great opportunity to learn use and build technical skills (Exposure to PHP JavaScript Restful/SOAP APIs. Great coffee, sourced from one of our own customer

    After this apprenticeship

    • Upon successful completion of this apprenticeship, you may have the opportunity to join the business permanently or progress onto a more advanced apprenticeship

    Ask a question

    The contact for this apprenticeship is:

    QA LIMITED

    The reference code for this apprenticeship is VAC1000280560.

    Apply now

    Closes in 20 days (Thursday 31 October)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.