IT Apprenticeship
THE RODILLIAN MULTI ACADEMY
Yorkshire, YO8 9QS
Closes in 20 days (Wednesday 23 October)
Posted on 3 October 2024
Summary
Offering an amazing starting salary of £20,071 per annum, this opportunity will take your career to the next level. You will support students/staff with IT issues, and ensure software updates are actioned and hardware is working to the best of its ability.
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Training course
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Information communications technician (level 3)
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Hours
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Monday – Thursday 8:00 AM – 4:00 PM
Friday 8:00 AM – 3:30 PM
37 hours a week
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Possible start date
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Thursday 24 October
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and
work alongside experienced staff.
What you’ll do at work
- Provide 1st line support - Respond accordingly to teacher and student IT support requests
- Configure hardware
- Support with password resets
- Upgrade and download software
- Ensure all IT equipment is functioning to the best of its ability
- Escalate IT issues as and where needed
Where you’ll work
Brayton Academy, Doncaster Road
Yorkshire
YO8 9QS
Training
An apprenticeship includes regular training with a college or
other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BALTIC TRAINING SERVICES LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
Information Communications Technician Level 3 (A level)
- Your training will be delivered online via a SMART classroom every 4-6 weeks in 2 day blocks
- Training schedule has yet to be agreed upon, further details will be made available at a later date
Requirements
Essential qualifications
GCSE in:
- English (grade 5/C)
- Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Team working
- Initiative
About this company
RMAT was born from a passion for school improvement. They started by supporting schools across Yorkshire, and through our unique approach, they were successful in transforming academies and raising the bar for student achievement.
Their growth since then has been driven by partnerships with strong schools and academies who share our vision and values for education. They believe in doing things differently – creating schools that students love to attend and where teachers thrive.
Company benefits
Generous pension scheme
Excellent progression opportunities upon completion of the apprenticeship
A supportive, friendly working environment
After this apprenticeship
- This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Technician
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
Jake Wraight
Jake.wraight@balticapprenticeships.com
The reference code for this apprenticeship is
VAC1000280368.
Apply now
Closes in 20 days (Wednesday 23 October)
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create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.