IT Support Apprenticeship
ASPIRE TECHNOLOGY SOLUTIONS LTD
Gateshead, NE8 2BJ
Closes in 19 days (Monday 21 October)
Posted on 2 October 2024
Contents
Summary
Aspire Technology Solutions are looking for an enthusiastic apprentice to join their IT team. You will ensure the highest level of customer service is provided to all their customers and you will be working with some of the latest technology systems.
- Annual wage
- £15,500 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday 9am-5pm.
37 hours a week
- Possible start date
-
Monday 28 October
- Duration
-
1 Year 3 Months
- Positions available
-
3
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Provide 1st line support for the Service Desk
- Work on support tickets and provide project support to senior engineers
- Assisting the setup of desktops & laptops
- Dealing with ticket queries including password resets, new user requests and fault logging
- Assisting with infrastructure refreshes
- Telephony rollouts
Where you’ll work
Pipewell Quay
Pipewellgate
Gateshead
NE8 2BJ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BALTIC TRAINING SERVICES LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.
Requirements
Essential qualifications
GCSE in:
- English (grade 5/C)
- Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Logical
- Team working
- Initiative
About this company
Aspire Technology Solutions is an award-winning IT Managed Service Provider and Cyber Security Provider. We deliver leading technology solutions across cyber security, cloud, connectivity, managed services and unified communications to help our customers drive real business benefits.
https://www.aspirets.com/ (opens in new tab)
Company benefits
Travel benefits including free parking, subsidized travel passes. Health Cash Plan. Enhanced Annual Leave..Entitlement. Enhanced Parental Schemes. Enhanced Pension. Tech Purchase. Electric Vehicle Salary Sacrifice. Discounted Gym Membership.
After this apprenticeship
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
Millie Stokle
millie.stokle@balticapprenticeships.com
07822019158
The reference code for this apprenticeship is VAC1000280260.
Apply now
Closes in 19 days (Monday 21 October)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.