Business Support Officer Apprentice

Summary

As Business Support Officer, you will play a crucial role in acting as a first point of call for enquiries to the business, ensuring all enquiries are dealt with in a timely and professional manner. You will support the team to ensure tenants receive the adequate care and support that is required.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 9.00am - 5.30pm.
40 hours a week
Possible start date: Sunday 1 December
Duration: 1 Year 9 Months
Positions available: 5

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Welcoming Visitors
Answering calls
Inbox Management
Digital Archiving
Building Support Files
Service Charges
General Office Administration
Managing provision of internet and waste management services
Maintaining Logs

Where you’ll work

Crowngate Apartments, 6 Well St, Birmingham

B19 3BG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOUTH & CITY COLLEGE BIRMINGHAM

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will attend South and City College Digbeth Campus one day a week (Wednesday) 9.00am - 5.00pm. At the end of your apprenticeship you would have completed your Business Administration Level 3

Requirements

Essential qualifications

GCSE in:

English (grade 5)
Maths (grade 5)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties and responsibilities may be subject to change based on business needs and organisational priorities.

About this company

At Second City Housing, our core ethos revolves around serving those in our community who are most in need of housing. We are dedicated to delivering a comprehensive and reliable service that empowers our customers to lead independent lives. Our team of highly trained professionals is committed to adopting a holistic approach, ensuring that each customer receives a customized, person-centered support plan. Furthermore, we understand that some of our customers may be facing financial hardship, which is why we offer support to connect them with food banks.

https://www.secondcityhousing.com/about-us/ (opens in new tab)

After this apprenticeship

If there is a full time position available at the end of your apprenticeship, the opportunity to progress within the company

Ask a question

The contact for this apprenticeship is:

SOUTH & CITY COLLEGE BIRMINGHAM

Jade Kellegher

jade.kellegher@sccb.ac.uk

The reference code for this apprenticeship is VAC1000280183.

Apply now

Closes in 16 days (Friday 18 October at 11:59pm)

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