Apprentice Public Health and Community Safety Support

Summary

We are looking for an enthusiastic and professional individual with an appetite for learning and a passion for customer service. Over time, you will gain knowledge of and support all areas of the service including licensing, food safety, Environmental Protection and Housing Renewal. Please Note that the closing date for this role is 13 October 24.

Annual wage: £15,815 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday. Working hours 37 per week, including training day at college. Starting at around 08:30-09:00 until around 17:00.
37 hours a week
Possible start date: Thursday 2 January
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Processing applications for grants and licences
Deal with internal and external customers – face-to-face, by telephone and email
Providing advice on Public Health and Community Safety services
Database administration
Update, maintain and extract information using computer systems and manual files as required
Undertaking assessments of information, such as means-testing for grant applications
Assist with arranging and attending meetings
Assist with creating and updating internal and external website pages
Maintain office stationery supplies
Undertake specific activities/projects as directed by Line Manager

Please Note the closing date for this role is 13 October 2024.

Where you’ll work

Torridge District Council

Riverbank House

Bideford

EX39 2QG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

PETROC

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Once a week at college studying toward qualification, the remainder of the week will be at the Council Offices with the Public Health and Community Safety team.

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working

Other requirements

The role will involve dealing with enquiries from the general public. Will involve going out on visits to sites.

About this company

Located in Northern Devon, we're the Local Authority for the area of Torridge. We look after our residents and visitors providing a wide range of services. All this in an area of 984 square km with a population of 67,000, it's no easy task but our team of around 270 employees are integral to supporting our local area and working hard to provide the best positive service for our customers.

https://www.torridge.gov.uk/ (opens in new tab)

Company benefits

Employee Assistance Programme eLearning Eye Tests Free parking whilst at work LGPS Social Events

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

The apprentice will have a level 3 business administration qualification.

Ask a question

The contact for this apprenticeship is:

Torridge District Council

Phil Gilbert

phil.gilbert@torridge.gov.uk

01237428857

The reference code for this apprenticeship is VAC1000280020.

Apply now

Closes in 14 days (Tuesday 15 October)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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