IT Apprenticeship

BISHOP HOGARTH CATHOLIC EDUCATION TRUST

St Michael’s Catholic Academy Beamish Road, TS23 3DX

Closes in 19 days (Monday 21 October)

Posted on 1 October 2024

Print

Contents

Summary

As an IT Apprentice at Bishop Hogarth Catholic Education Trust, you’ll immerse yourself in the dynamic world of technology within the education sector. You'll work alongside dedicated professionals, gaining hands-on experience while supporting our schools and helping to enhance their digital capabilities.

Annual wage
£12,313.60 to £22,010.56 a year

Minimum wage rates (opens in new tab)

-32 days Annual Leave -Local Government pension scheme -Employee health and wellbeing services

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm.

37 hours a week

Possible start date

Tuesday 22 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Provide technical support and repair services to teaching staff, support staff and school resources to ensure the effective application and use of ICT services in all areas
  • Support the Trust’s Director of IT & IT Manager by taking a level of responsibility for the management of the schools IT systems including the installation, maintenance and upgrade of new hardware and software, under direction from the Trust IT Manager.
  • Ensure that adequate stocks of printer consumables are available and to advise the IT Manager / Network Manager of any shortfalls
  • Liaise with staff in the installation and deployment of specialist curriculum software and store such media safely
  • Provide first line support for the Schools Server infrastructure as directed by the Trust IT Manager
  • Provide audio/visual support across the school. eg those using projectors and Interactive whiteboards and associated hardware

Where you’ll work

St Michael’s Catholic Academy Beamish Road

TS23 3DX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BALTIC TRAINING SERVICES LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

    • Your training plan

    As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

    You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

    Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 5)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Problem solving skills
    • Logical
    • Team working
    • Initiative

    About this company

    At Bishop Hogarth Catholic Education Trust, we’re more than just an organization—we’re a community driven by a shared mission. With Christ at the heart of our moral purpose, we aim to strengthen the educational journey of pupils in our schools. We believe in fostering a nurturing environment where every decision is centred on the well-being of students, while also offering staff the opportunity to grow and collaborate in a supportive and values-driven setting.

    After this apprenticeship

    • This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

    Ask a question

    The contact for this apprenticeship is:

    BALTIC TRAINING SERVICES LIMITED

    Miss Katie Allan

    katie.allan@balticapprenticeships.com

    The reference code for this apprenticeship is VAC1000279996.

    Apply now

    Closes in 19 days (Monday 21 October)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.