Ocean Freight Forwarding Apprentice

CCT WORLDWIDE LTD

SIR THOMAS LONGLEY ROAD, ME2 4FA

Closes in 10 days (Monday 14 October at 11:59pm)

Posted on 30 September 2024

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Summary

CCT Worldwide are looking for 2 apprentices to join the Ocean Freight Team. You will undertake the nationally recognised International Freight Forwarder Apprenticeship. You will keep internal team members informed of customer shipments via internal online systems & manage all shipping documentation accurately and in a timely manner.

Annual wage
£16,500 a year

Minimum wage rates (opens in new tab)

Training course
International freight forwarding specialist (level 3)
Hours
Monday to Friday: 8.00am to 5.00pm includes 1 hour lunch

40 hours a week

Possible start date

Friday 1 November

Duration

1 Year 6 Months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Due to the rapid growth of our Kent based office over the last 24 months, we are now looking for 2 enthusiastic and ambitious apprentices to join the Ocean Freight Customer Service team in Rochester.

Alongside internal on-the-job training, you will undertake the nationally recognised International Freight Forwarder Apprenticeship that will support you in gaining the required knowledge & skills to develop a successful career pathway in this fast-moving sector.

Reporting directly to the Ocean Freight manager this role will be varied and tasks will include:

  • Responding to customer enquiries via telephone, email and occasionally face-to-face
  • Ensuring customer records are accurate and kept up-to-date at all times
  • Handling customer and overseas partner incoming enquiries
  • Learn and understand all aspects of import/export freight forwarding requirements
  • Learn and understand all aspects of freight customs requirements.
  • Monitor and track all shipments and keep customer informed at all times of shipments
  • Keep internal team members informed of customer shipments with timely updates via internal online systems
  • Manage all shipping documentation accurately and in a timely manner
  • Liaise with our overseas offices in Asia to support processing of new transport bookings from UK based customers
  • Support team colleagues as and when required

Where you’ll work

UNIT 3

ASHFORD HOUSE

BEAUFORT COURT

SIR THOMAS LONGLEY ROAD

ME2 4FA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Your training course

International freight forwarding specialist (level 3)

Equal to A level

Course contents
  • Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
  • Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
  • Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
  • Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
  • Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
  • Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
  • Identify and source data from customers, systems or colleagues.
  • Identify and resolve problems in line with responsibilities.
  • Create and maintain productive working relationships with internal and external customers.
  • Adapt communication based on the situation and the audience.
  • Identify problems outside of limits of responsibility and escalate within company policy.
  • Communicate in writing, preparing communications on technical matters.
  • Communicate with others verbally, including internal and external customers.
  • Air. Use and adapt terminology appropriate to the air freight industry.
  • Air. Select and use documentation appropriate to the air freight industry.
  • Ocean. Use and adapt terminology appropriate to the ocean freight industry.
  • Ocean. Select and use documentation appropriate to the ocean freight industry.
  • Road. Use and adapt terminology appropriate to the road freight industry.
  • Road. Select and use documentation appropriate to the road freight industry.
  • Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
  • Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
  • Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
  • Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
  • Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
  • Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
  • Identify and source data from customers, systems or colleagues.
  • Identify and resolve problems in line with responsibilities.
  • Create and maintain productive working relationships with internal and external customers.
  • Adapt communication based on the situation and the audience.
  • Identify problems outside of limits of responsibility and escalate within company policy.
  • Communicate in writing, preparing communications on technical matters.
  • Communicate with others verbally, including internal and external customers.

    • Your training plan

    • International Freight Forwarding Specialist Level 3 - Ocean Freight Pathway
    • On and off the job training and location to be confirmed
    • On the job training delivered by the employer
    • Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement the apprenticeship English and mathematics minimum requirement is Entry Level 3
    • Allocation of an apprenticeship delivery coach who will carry out regular training
    • Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
    • Identify, track and support 6 hours off the job training activities
    • Quarterly formal progress review meetings, identifying learning achievements and next steps

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • Maths and English (grade A*-C/ 4-9)
    • Any subject (grade A - E/Pass Grade)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • IT Skills

    About this company

    CCT Worldwide Limited is a fast growing and ambitious freight forwarding and logistics provider with over 40 years experience in the UK and with recent successful expansion into Asia and mainland Europe.

    http://www.cctworldwidefreight.com (opens in new tab)

    After this apprenticeship

    For the right candidates that prove themselves during the apprenticeship there will be opportunities to develop a successful career within CCT Worldwide.

    Ask a question

    The contact for this apprenticeship is:

    SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

    Kayleigh Byner

    kayleigh.byner@seetec.co.uk

    07732691597

    The reference code for this apprenticeship is VAC1000279695.

    Apply now

    Closes in 10 days (Monday 14 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.