Fleet Apprentice

Summary

The main purpose of this role is to undertake an apprenticeship qualification while working within the industry. The role will be primarily based within the fleet and compliance department with insights into other transport departments.

Annual wage: £15,000 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday Shifts to be confirmed.
40 hours a week
Possible start date: Monday 4 November
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Communicate with drivers, staff, customers, and suppliers in a professional and timely manner
Assist Fleet Co Ordinator with Fleet service planner to ensure that all Vehicles and Trailers have a rolling 12-month plan for all Maintenance requirements
Maintain up to date records with regards to Vehicle and Trailer maintenance in line with DSVA standards
Assist in the management of Driver defect reporting ensuring that all reported defects are rectified in an appropriate time scale
Report weekly to Compliance development manager on all set KPI targets
Raise Purchase orders to suppliers when approved by Line manager
Assist in Maintaining good housekeeping on the Vehicle telematics system
Assist with continuous tachograph analysis software is up to date, accurate and ensure good housekeeping
Report weekly on Fleet washing and cleanliness
Generate and circulate weekly driver league report
To undertake a development programme leading to a level 2 qualification as part of an apprenticeship within the given time scales
Keep your mentor informed of your progress and raise any concerns and issues with them

Where you’ll work

UNIT 8 CROSSWAYS CENTRE

17 FRATING ROAD

GT BROMLEY

ESSEX

CO7 7JW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TENDRING DISTRICT COUNCIL

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Apprenticeship Standard at Level 2

Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.

The Customer Service Practitioner Apprenticeship Standard at Level 2 combines the knowledge, skills and behaviours required of the standard and includes functional skills in maths and English.

Delivery will be in the workplace with an assessor or coach through a combination of assessing, coaching, training and mentoring.

The minimum duration of the apprenticeship is 12 months, with an additional 3 months for an externally assessed end point assessment. A total of 15 months plus functional skills if required. Prior learning and experience will also be taken into consideration.

Further information on the standard can be viewed here - https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Requirements

Essential qualifications

GCSE in:

English (grade D or 3)
Maths (grade D or 3)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Initiative
People skills
Positive attitude
Proactive approach
Able to follow processes

Other requirements

The job description is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the company. Amendments may be made to your job description from time to time in relation with changing needs and your own ability.

About this company

Pallet Plus offers transport solutions for delivering and collecting palletised goods throughout the UK and Ireland.

http://www.palletplus.co.uk (opens in new tab)

After this apprenticeship

The ideal candidate will hold a passion for transport industry and has a will to progress in the industry

Ask a question

The contact for this apprenticeship is:

TENDRING DISTRICT COUNCIL

Debianne Messenger

dmessenger@tendringdc.gov.uk

The reference code for this apprenticeship is VAC1000279670.

Apply now

Closes in 10 days (Monday 14 October at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents