Customer Service Practitioner apprentice

Cornwall College Further Education Corporation

St Austell, PL25 4DJ

Closes in 26 days (Monday 28 October at 11:59pm)

Posted on 1 October 2024

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Contents

Summary

The Cornwall College Group are offering an exciting opportunity to join their dynamic team as a Customer Service Practitioner apprentice! Gain the knowledge, skills and behaviours to start your career and gain a qualification in Customer Service.

Annual wage
£13,520 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8.00am - 3.30pm.

32 hours a week

Possible start date

Monday 4 November

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This is a hybrid role where you will be spending majority of your week working in the college canteen ‘The Bay’ serving customers and supporting the team with day to day tasks.

One day a week will be spent supporting on reception, answering phones and helping customers face to face.

Once a fortnight you will attend the college as a student to study the Customer Service practitioner  qualification.

Typical duties include:

  • Regular customer contact
  • Serving Food
  • Taking payments
  • Assisting with morning prep (not cooking)
  • Stock Rotation
  • Liaising with suppliers
  • Answering phones
  • Welcoming and processing visitors

Where you’ll work

St Austell College

Tregonissey Road

St Austell

PL25 4DJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CORNWALL COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • You will be working towards a Level 2 Customer Service Apprenticeship Standard qualification
    • The apprenticeship consists of a mixture of off the job training and on the job mentoring and development within the workplace
    • You will be required to attend St Austell College fortnightly, with some elements of the course are delivered online

    Requirements

    Desirable qualifications

    GCSE in:

    • English (grade 4/C)
    • Maths (grade 4/C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Logical
    • Team working
    • Initiative
    • Non judgemental
    • Patience

    About this company

    Cornwall College has campuses in Camborne, Newquay and St Austell and also as part of The Cornwall College Group, has specialist land-based and marine partner colleges, Duchy College, Bicton College and Falmouth Marine School across the region. We also have a dedicated Engineering Skills Centre in Plymouth, a Professional Skills Centre at St Mellion Resort and a training partnership with the world famous Eden Project. We offer the widest range of specialist vocational training for everyone in Cornwall and beyond.

    http://www.cornwall.ac.uk (opens in new tab)

    After this apprenticeship

    • An apprenticeship in Customer Service can open doors to a range of careers in a variety of industries

    Ask a question

    The contact for this apprenticeship is:

    CORNWALL COLLEGE

    Holly

    01209616452

    The reference code for this apprenticeship is VAC1000279629.

    Apply now

    Closes in 26 days (Monday 28 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.