Application Support Analyst Apprentice

Summary

Join VIVID Homes, a top provider of affordable housing in Southern England, as an Application Support Lead Apprentice. This role offers a chance to shape our business systems, learn from industry experts, and develop tech skills. Ideal for driven individuals eager to launch a successful tech career.

Annual wage

£16,546 a year

Minimum wage rates (opens in new tab)

Up to £22010 + discretionary bonus

Training course

Applications support lead (level 4)

Hours

Monday to Friday 9am to 5pm, hybrid working

37 hours a week

Possible start date

Monday 28 October

Duration

2 Years

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Provide technical services and support for business systems that enable the organisation to meet its business objectives
Continually develop our applications and implement changes that enhance service delivery. Ensure any changes are thoroughly tested beforehand.
Help us get the most from our technology by making sure people know how to use the business systems and applications we provide and have access to training and support
Provide expertise in identifying and applying business systems to improve the performance and efficiency of the organisation
Support of users on all business systems, in-house developed systems and all other 3rd party software systems and associated interfaces
Liaise with 3rd party suppliers to further develop products in use within the organisation and liaise with and be actively involved with associated user groups
Ensure business systems are correctly installed, maintained and decommissioned - with a focus on value for money and adherence to relevant procedures and legislation
Ensure routine tasks (reports, extracts, programmes, etc) are completed as scheduled so that service delivery is not jeopardised
Ensure all systems are managed in a secure way so that company policies and audit requirements are met, implementing and enforcing policies, procedures and configuration standards that ensure VIVID meets all statutory, industry and regulatory responsibilities associated with its IT operations
Maintain the background tables, set up data, user access, security and regular processing tasks for business systems to maximise data integrity and the performance, availability and usability of each system and its modules as required by the business

Where you’ll work

Peninsular House

Wharf Road

Portsmouth

PO2 8HB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

VELOCITY 1ST LIMITED

Your training course

Applications support lead (level 4)

Equal to higher national certificate (HNC)

Course contents

use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design

implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage

assess the impact on user experience and domain context on the data analysis activity

communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers

take a ‘customer focused’ approach to service delivery, underpinned by active listening

adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment

collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs

select and apply the most appropriate data tools to deliver application support outcomes

use manual or automated test tools

adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation

apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing

use formal and informal techniques that will demonstrate software and systems are fit for purpose

use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach

communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources

Your training plan

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Requirements

Essential qualifications

GCSE in:

or equivalent 5 GCSE's including English & Maths (grade Grade A*-C/9-4)
A minimum of 2 relevant A Levels (grade A*-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Presentation skills
Administrative skills
Analytical skills
Logical
Team working
Fast learner

Other requirements

This role involves hybrid remote working.

About this company

We’re VIVID! – We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people! Are you a driven individual with a passion for technology and a desire to shape the future of our business? Our Business Systems Apprenticeship Programme is the perfect opportunity for you! We are looking for enthusiastic early career applicants who are ready to dive into the dynamic world of business systems, learn from industry experts, and develop skills that will set you up for success. Why Choose Our Apprenticeship Programme? • Hands-On Experience: Work on real projects that impact our business, gaining invaluable hands-on experience from day one. • Expert Mentorship: Learn from industry professionals who are committed to your growth and success. • Earn While You Learn: Get paid while you develop your skills and knowledge, with the opportunity to earn a nationally recognised qualification. • Career Progression: Our apprenticeship programme is designed to lead to a full-time role within our company, offering long-term career prospects. • Cutting-Edge Technology: Be at the forefront of technology, working with the latest business systems and tools that are driving change across industries.

https://www.vividhomes.co.uk/careers/early-careers (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

The role offers long term security and the opportunity to progress into a permanent position.

Ask a question

The contact for this apprenticeship is:

VELOCITY 1ST LIMITED

Tom Crossland

thomas.crossland@velocity-academy.co.uk

07887340679

The reference code for this apprenticeship is VAC1000279467.

Apply now

Closes in 23 days (Friday 25 October at 11:59pm)

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