Customer Service Apprenticeship Level 2 and Fitness Instructor

Summary

This is a brand new studio opening in Guildford - so a fantastic opportunity to be in at the start of the business. As a Customer Service Apprentice and Trainee Fitness Instructor you will be supporting the team and clients in reception and with the smooth running of the gym. You will also complete your Fitness Instructor Level 2 qualification.

Annual wage: £9,750 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Saturday, various shifts, from 09.00 to 20.00.
25 hours a week
Possible start date: Monday 4 November
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

After thorough training, as a BodyStreet Trainer you will be involved in all areas of our business
Helping with new client engagement
Demonstrating our unique workout
Delivering bespoke workout sessions to our clients
You will be happy to talk to enquirers about BodyStreet
Book trial sessions and deliver workout sessions for our clients
You will also be expected to muck in with every detail of the studio including cleaning the shower if that what it takes to have our boutique style studio looking at its very best for every client

Where you’ll work

Bodystreet, 6 Jeffries Passage

Guildford

GU1 4AP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CENTRAL YOUNG MEN'S CHRISTIAN ASSOCIATION

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner apprenticeship level 2
Fitness Instructor Level 2 qualification
Functional skills English or maths where required

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Customer care skills
Physical fitness

Other requirements

You will complete a Customer Service Apprenticeship and after thorough training as a Bodystreet Trainer you will be involved in all areas of our business - helping with new clients , demonstrating our unique workout and delivering bespoke workout sessions to our clients.

About this company

The EMS studio that saves time: 20 minutes of exercise per week is enough! Bodystreet relies on EMS training. This is an innovative and particularly efficient muscle stimulation and helps with the most important training goals: Lose weight, strengthen your back, build muscles, toning your body, increasing your well-being, etc. Get to know EMS now at the most experienced provider: the world market leader Bodystreet. More than 16 million EMS workouts have already been completed in our 300 studios!

After this apprenticeship

We would hope to offer you a full time job as part of the Bodystreet Team once your apprenticeship is completed.

Ask a question

The contact for this apprenticeship is: