Business Administrator Apprentice (Monkey Tree Hosting Ltd)

Summary

The company specialises in business and residential internet, fibre connectivity, telecommunication support, cloud solutions and web hosting. As an Internet Service Provider, they have many clients across the UK and provide full fibre connections to residents and businesses, through a range of networks.

Annual wage: Competitive
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday. Rotating shifts may range from: 7am - 3pm / 9am - 5pm / 10am - 6pm.
37 hours a week
Possible start date: Monday 18 November
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Working independently and as part of the team, the role will involve developing, maintaining, and improving business administrative services through our dedicated onboarding team. As a central point of contact for new customers, suppliers and contractors, responsibilities will include taking customer orders, processing customer data through internal systems and entering customer data into suppliers' systems. The role will develop strong communication and organisational skills while presenting opportunities to show initiative and develop/enhance key decision-making and problem-solving skills. Key duties will include:

Communicating with new customers via tickets, email and phone
Ensuring clients and customers receive the correct products and services
Packaging hardware and customer orders for delivery
Liaising with customers and internal teams to schedule engineer appointments
Ensuring all equipment is dispatched and delivered promptly and correctly
Deliver five-star service for every customer, from ordering to getting connected with MTH Networks
Assisting in the provision of hardware, shipping, and preparing for dispatch
Utilising a CRM, creating customer accounts, raising tickets, ensuring notes are taken

Where you’ll work

Kitteon House

Kettering parkway

Kettering

NN15 6XW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BPP PROFESSIONAL EDUCATION LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Requirements

Essential qualifications

GCSE in:

5 GCSE's including English and Maths (grade (A*-C/9-4 or equivalent))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Microsoft Excel
Microsoft Teams
Word
WHMCS & (MTH CRM)
Punctuality
Proactive approach

About this company

MTH Networks is an Internet Service Provider, delivering full fibre connections to homes and businesses across the UK. With a strong focus on customer service, MTH Networks strive to deliver a seamless and straightforward internet experience to our customers. Working alongside several major fibre network providers, we have an extensive customer base and aim to ensure every household and business has access to affordable and reliable fibre internet, with no exception on ultrasfast speeds.

After this apprenticeship

Once the apprenticeship has been completed, a permanent role within the company's onboarding team will be offered to the correct candidate.

Ask a question

The contact for this apprenticeship is:

BPP PROFESSIONAL EDUCATION LIMITED

La'Kei Scott

La'Kei.Scott@estio.co.uk

0203 834 2872

The reference code for this apprenticeship is VAC1000279448.

Apply now

Closes on Monday 11 November

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