Customer Service Apprentice

Summary

Fantastic opportunity to work for an outstanding company who has two decades of experience, your day will include, processing all mid term adjustments ,log and manage all claims, coordinate with your direct report and our broker placement executive in relation to the placement of policy renewals, no two days are the same.

Annual wage: £15,000 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday 9.00am - 5.00pm. Work from home on Fridays.
40 hours a week
Possible start date: Wednesday 11 December
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Coordinate with your direct report and our broker placement executive in relation to the placement of policy renewals
Respond to all inbound communications from clients including via telephone & email within SLA’s outlined by the business
Coordinate with their finance department to ensure credit agreements are completed & finance defaults are managed with the client
Process all mid-term adjustments, ensuring no client is left incorrectly covered
Log and manage all claims liaising between client, underwriters and their supply chain

Our client believes in developing people who don’t necessarily come from an insurance background; therefore, no experience of insurance is required but the following experience is a must have:

Experience working within a customer focused environment
High accurate with a strong attention to detail
A positive can-do attitude
Confidence in answering the phone and speaking to people
Eagerness to progress further
Outgoing and positive personality

Where you’ll work

Regus house Unit 1-2 Grafton Court

Kettering Venture Park

Kettering

NN15 6XR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STARTING OFF LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner Apprenticeship Standard
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative

About this company

A prestigious company which has more than two decades of experience who work with an array of clients from private individuals to SME’s, to large corporate clients and the public sector. Now is an exciting time to join their company as they continue their rapid growth plans establishing themselves as the go-to place for commercial insurance. The successful candidate will be part of a small team and will be responsible for delivering an outstanding service across all after-sales functions including claims, mid-term adjustments, customer queries and renewals.

Company benefits

27 Days Annual Leave incl Bank Holidays, On-Site Parking, Free Coffee, WFH Strategy Flexible Working - Following probation period

After this apprenticeship

Possible full time permanent position upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

STARTING OFF LIMITED

Lucy Harris

lucy.harris@startingoff.co.uk

The reference code for this apprenticeship is VAC1000279445.

Apply now

Closes on Wednesday 27 November

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