Customer Service Apprenticeship
BEACON SOUTH WEST LTD
PLYMOUTH, PL2 3JP
Closes in 13 days (Monday 14 October at 11:59pm)
Posted on 27 September 2024
Contents
Summary
An excellent opportunity for a confident individual to gain key skills in customer service. In this varied and busy role, you will be assisting with looking after customers before, during and after the sale. You will answer the telephone, take messages and transfer calls as necessary and be the first point of contact for customers.
- Annual wage
- £11,980.80 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday- Friday
9.00am- 5.00pm
36 hours a week
- Possible start date
-
Monday 21 October
- Duration
-
1 Year
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Working as part of a friendly team, you will have a varied role to help the business run smoothly.
You will be trained to support in all the aspects of looking after our customers before, during and after the sale. You will work towards how we use our learned product knowledge to help the customer make the right purchasing decisions. This will involve being able to tailor bespoke deals for the customers in terms of price and services and even source and specially order products exclusively for a customer to suit their needs.
Further responsibilities will include:
- To answer the telephone in an appropriate manner and time, take messages and transfer calls as necessary
- Be the first point of contact for customers
- Monitor and respond to general emails
- To undertake training as necessary for the role
- To undertake such other duties as may be required within the general scope of the job
Where you’ll work
263 BEACON PARK ROAD
PLYMOUTH
PL2 3JP
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ACHIEVEMENT TRAINING LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
You will receive specific on-the-job training from the employer in your workplace at Beacon Electrical.
Off-the-job training will be delivered using either weekly classroom sessions delivered at Achievement Training city centres location, or you will be work based and will be given time in the working week to study towards the theory element of the programme. You will be working towards the following qualifications:
- Level 2 Customer Service Practitioner Apprenticeship Standard
- Apprentices without Level 2 English and maths (A*-C or 9-4 GSCE) will need to achieve this level before the end of their apprenticeship
You will develop knowledge and understanding of:
- Knowing your customers
- Understanding the organisation
- Meeting regulations and legislation
- Systems and resources
- Your role and responsibility
- Customer experience
- Product and service knowledge
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade C/4)
- Maths (grade C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
Other requirements
If you are unsure about applying or have any questions, please feel free to give the team a call on 01752 202269. Here are some tips on applying: https://achievementtraining.com/tips-for-applying-to-an-apprenticeship/ Here are some helpful interview tips: https://nationalcareers.service.gov.uk/careers-advice/interview-advice/interview-advice
About this company
Beacon Electrical was founded in 1976, and is still a local family run business. Originally established as an electrical wholesaler, Beacon has evolved in to a premier retailer selling all aspects of electrical and gas products from light bulbs right through to washing machines and televisions. Service remains the bed rock of our business ethic, we believe in a better standard of service than you will experience from a nationally operated store, once you have experienced our in house service you wont accept anything less. What's more our service doesn't end with your purchase - we provide excellent after-sales and a great choice of expert services to assist you, from delivery to installation. Beacon currently operates 4 Shops in Devon, 2 in Plymouth and 1 in Totnes and 1 in Kingsbridge, our warehousing and distribution depot is also based in Devon. Beacon Electrical are members of Euronics, Europe's biggest independent buying group, which provides us with access to the biggest brands at fantastic prices. We are also able to supply exclusive products and can source most products, even if they are not present in store or on our website!
After this apprenticeship
The aim of the apprenticeship with us is to bring the candidate to a level of knowledge and skill so that by the end of the course we would be able to confidently offer them a permanent role in the business.
You could also continue on to advanced and higher apprenticeships.
Customer service skills transfer across lots of different jobs and industries.
With experience you could:
- Work in other industries like transport, delivery and storage or digital
- Become a team leader, training officer or customer services manager
- Move into areas of a business like sales or account handling
Ask a question
The contact for this apprenticeship is:
ACHIEVEMENT TRAINING LIMITED
Macie Thirlby
admissions@achievementtraining.com
01752 202269
The reference code for this apprenticeship is VAC1000279411.
Apply now
Closes in 13 days (Monday 14 October at 11:59pm)
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