Customer Service Apprentice - Accounts & Sales Team

GODIVA BEARINGS (SOUTHERN) LTD

Dudley, DY2 0UW

Closes in 28 days (Friday 25 October at 11:59pm)

Posted on 27 September 2024

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Contents

Summary

A great opportunity has arisen within a leading engineering supplier. As an apprentice key account manager you will learn the complete sales process. You'll then be ready to pick up the phone and build your own customer base. Actively selling products business to business. Full training and support is provided, along with a sales bonus.

Annual wage
£14,352 a year

Minimum wage rates (opens in new tab)

6.90per hour 1st 3 months 7.40per hour 2nd ¼ 7.90per hour 3rd ¼ And finally 8.40 per hour until the apprenticeship is complete or 12 months has surpassed.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8.30am - 5.00pm or 9.00am - 5.30pm (to be confirmed).

40 hours a week

Possible start date

Saturday 26 October

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Taking enquiries over the phone and email
  • Loading quotations onto system
  • Taking orders and booking them to warehouse
  • Chasing enquiries
  • Sourcing products from suppliers
  • Dealing with transport queries

Where you’ll work

Crackley Way, Peartree Lane

Dudley

DY2 0UW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JUNIPER TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Business Administrator Level 3 Apprenticeship Standard
    • A dedicated Juniper Training skills coach who will conduct face to face onsite visits and also online workshops
    • Functional Skills in maths and English, if necessary

    Requirements

    Essential qualifications

    GCSE in:

    • maths & English (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Problem solving skills
    • Analytical skills
    • Logical
    • Creative
    • Initiative
    • Patience

    About this company

    This thriving and successful business was founded in 1977 by Ian Cuthill, who was soon joined by his brother, Paul, to supply Rod-Ends to a Surrey based manufacturer making light bulb machinery. Ian specialised in purchasing the products, and was a formidable buyer, whilst brother Paul, in the early days, was delivering and collecting bearings on his motorbike, but soon it became obvious that his talents lay elsewhere, as he had (and still has) a magnetic personality more suited to selling products and communicating with clients.

    https://www.godiva-bearings.co.uk/ (opens in new tab)

    After this apprenticeship

    • Full time role withtin the business 

    Ask a question

    The contact for this apprenticeship is:

    JUNIPER TRAINING LIMITED

    Paul Nightingale

    paul.nightingale@junipertraining.co.uk

    07395789959

    The reference code for this apprenticeship is VAC1000279364.

    Apply now

    Closes in 28 days (Friday 25 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.