Trade Supplier Level 2 Apprentice
North East Lock & Key
31 Harvey Close, NE38 0AB
Closes in 9 days (Friday 11 October)
Posted on 26 September 2024
Summary
Northeast Lock & Key are now looking to hire a Level 2 Trade Supplier apprentice to join their supportive team! With long-term plans to grow and develop their apprentices, this is a great opportunity. Apply now!
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Training course
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Trade supplier (level 2)
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Hours
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Monday to Friday - 37.5 hours. Shifts tbc.
37 hours a week
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Possible start date
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Friday 18 October
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and
work alongside experienced staff.
What you’ll do at work
- Serve on trade counter
- Answer phone to take sales orders
- Process paperwork
- Learn stock items as well as checking stock
- Process deliveries and package orders for customers
- Learn basic bench locksmith
- Ensure the shop floor is tidy and meets health and safety requirements
- Provide excellent customer service and answer any queries regarding products/the service
Where you’ll work
31 Harvey Close
NE38 0AB
Training
An apprenticeship includes regular training with a college or
other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
GATESHEAD COUNCIL
Your training course
Trade supplier (level 2)
Equal to GCSE
Course contents
Knowledge and understanding of the organisation’s: communicating confidently to internal and external customers about the company and how it operates
Knowledge and understanding of the organisation’s: identifying and communicating with the relevant person if a threat or risk to the business is identified
specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.
specialist trade customer profile of the business: delivering customer service that exceeds customer expectations
specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner
trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
trade counter and telesales services: identifying the customers’ requirements, matching them to the trade supplier’s products and services
trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
trade counter and telesales services: applying basic merchandising techniques used within the business.
trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation
trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.
key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.
key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.
key principles of warehousing and stock control: loading /unloading of supplier and contractor vehicles
technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.
legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time
legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.
personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team
personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.
personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.
personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.
Your training plan
On Point Apprenticeships programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, weve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, you'll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Trade Supplier Level 2 Apprenticeship qualification.
Requirements
Essential qualifications
GCSE or equivalent in:
- Maths (grade 4)
- English (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
- Number skills
About this company
Northeast Lock and Key is a family owned and run wholesale security business, based in the Northeast of England. Established since 1977.
Northeast Lock and Key have taken apprentices on within the family ran company, over the last few years. They support the apprentices to develop and grow within the setting.
After this apprenticeship
Progression for the suitable candidate.
Ask a question
The contact for this apprenticeship is:
GATESHEAD COUNCIL
The reference code for this apprenticeship is
VAC1000279354.
Apply now
Closes in 9 days (Friday 11 October)
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create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.