Customer Service Sales Apprentice

D P (BUILDING SYSTEMS) LTD

PERRY BARR, B42 2TX

Closes in 9 days (Friday 11 October at 11:59pm)

Posted on 26 September 2024

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Summary

Our sales and customer service department act as first point of contact for our customers, our drivers and our internal warehouse and operations team. This role is an integral part of our business and will help ensure our service is world class. The person filling this role promotes better relations for further business. Is this you? Apply!

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 08:00 - 17:00

40 hours a week

Possible start date

Monday 14 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Learn sales administration by rotating through multiple sales office functions; customer service, calling new clients, calling existing clients
  • Observe the sales process by assisting sales representatives as they win new business
  • Practice and test sales strategies by calling existing and new clients. Maintain and develop relationships with clients
  • Assist customers in providing them with information like product or service quotes
  • Provide additional administrative support to senior sales staff
  • Learn how to prepare quotes and pricing calculations for clients
  • Learn how to use SAGE Software for order processing
  • Updates job knowledge by participating in educational training
  • Answer the telephone
  • Respond to emailed customer enquiries

Where you’ll work

UNIT 4

TAMEBRIDGE INDUSTRIAL ESTATE

ALDRIDGE ROAD

PERRY BARR

B42 2TX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TRANSWORLD PUBLICATIONS SERVICES LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Customer Service Practitioner Apprenticeship Standard
    • The apprenticeship will be completed at the workplace and one day a month at Protocol consultancy Services B3 2NH

    More training information

    Classroom, remote, and workplace training TBC.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade Grade 4/C or Above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Administrative skills
    • Team working
    • Patience
    • • Ability to be persistent

    Other requirements

    Can you get to this location easily, and ensuring you will be on time?

    About this company

    Distributor of Cable management Our aim is to supply high-quality cable management and network cabling containment products and solutions by leading manufacturers which suit your needs, ensuring you get what you want, where you want it. We supply products from the likes of Marco, Halfen, Pemsa, Legrand, Cablofil and Pump House to name just a few.

    https://www.dpbuildingsystems.co.uk/ (opens in new tab)

    After this apprenticeship

    • Full-time employment and further qualifications for related services within the business

    Ask a question

    The contact for this apprenticeship is:

    TRANSWORLD PUBLICATIONS SERVICES LIMITED

    Melanie Judd

    mjudd@protocolgroup.co.uk

    01212367862

    The reference code for this apprenticeship is VAC1000279321.

    Apply now

    Closes in 9 days (Friday 11 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.